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Digital Retail Performance Manager - TX

Company: Dealer.com
Location: Austin
Posted on: September 16, 2018

Job Description:

Description This position works directly for Client Services of Dealer.com. The Performance Manager digital retail (PM) is responsible for client retention ultimately resulting in continued revenue stream from a defined customer base including potential upsells to different product sets. The PM must deliver high-impact educational content through in-person client visits & webinar-based training sessions to further reinforce the value and functionality of Digital retail products. The PM must also consult with customers to ensure that the optimal product configurations are selected and regularly updated to address their needs and capabilities. PMs are responsible for keeping up with new product development, system enhancements and Cox Automotive advances. A successful eCommerce Performance Manager will exhibit a passion for customer satisfaction & knowledge of other Cox Automotive business units and their impact to the client. This is a challenging and influential role that requires high level of decision-making, accuracy and engagement with key personnel at the dealership. The PM is ultimately responsible for making decisions/managing accounts to ensure they achieve ROI/measureable results from the digital retail product sets.Key Responsibilities

  • Develop strong customer relationships with existing customers by influencing the key decision-makers for both vehicle transactions and budget allocation (Owner/GM/Desk Manager)
  • Develop and continually strengthen relationships with Dealer.com sales consultants to ensure that dealers are provided unparalleled service.
  • Work in conjunction with sales team as a key technical advisor
  • Responsible for representing product to customers online and at trade shows such as NADA, Digital Dealer etc
  • In-depth knowledge of current automotive trends and best practices to ensure educational content is relevant and provides maximum value to dealership
  • To engage in high profile level activity across strategic client groups coordinating with other Bus when necessary.
  • To ensure all accounts/groups are effectively launched into a positive position. These launches will typically be in-person.
  • To work with at risk clients, determine action plan to turnaround and save (retention)
  • Demonstrate ownership of account by responding to client requests same day
  • Monitor and analyze account performance and trends to determine adjustments to dealer expectations/goals/objectives in order to achieve results and deliver insights thru in-person meetings and detailed webinar sessions
  • Using methods provided to closely monitor system red flags/emergencies with clients and take immediate action
  • Effectively manage time and activity to successfully engage with accounts at least once per month
  • Assist in the generating high client attendance to product & user workshops
  • Participate in product development/enhancement review sessions to continue in development as a digital retail knowledge master
  • To construct and communicate summary reports with appropriate documentation
  • To engage and participate in the exchange of best practices across entire ePM team
  • Able to travel as necessary, anticipated 50-75% depending on market. Travel includes overnight stays in markets and travel to team meetings Qualifications
    • High School Diploma or GED equivalent required; Bachelors degree strongly preferred.
    • Highly motivated self-starter capable of working in a team environment
    • 6+ years experience required of either, or a combination of:
      • working in a dealership (preferably at a management level)
      • successful account management experience within the auto, advertising, software or technology solutions industries
      • equivalent experience in sales and automotive
      • Outstanding relationship management capabilities
      • Strong communication and interpersonal skills
      • Ability to effectively work with all levels at dealership
      • Ability to articulate/communicate in a way that retains engagement
      • To have exceptional listening skills and to be able to detect problem/risks without being in face to face situation
      • Must have excellent customer service excellence skills/approach
      • Highly motivated self-starter capable of working in a team environment
      • Personal qualities and style requirements include possessing high energy, enthusiasm, resilience, determination, proactiveness, relentless and being highly driven.
      • Proficiency in using Customer Relationship Management Systems.
      • Computer literacy including MS Office COX-62 About Cox Automotive Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global companys 34,000-plus team members and family of brands, including Autotrader--, Clutch Technologies, Dealer.com--, Dealertrack--, Kelley Blue Book--, Manheim--, NextGear Capital--, VinSolutions--, vAuto-- and Xtime--, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.Organization: Cox Automotive Primary Location: US-TX-Dallas-13737 Noel Rd Other Locations: Texas,US,TX,,-10415 Morado Cir,US,TX,Austin,78759-1990 Post Oak Blvd,US,TX,Houston,77-1 Lincoln Centre,US,TX,Dallas,75 Employee Status: Regular Job Level: Manager/Senior Manager Shift: Day Job Travel: Yes, 50 % of the Time Schedule: Full-time Unposting Date: Ongoing

        Keywords: Dealer.com, Austin , Digital Retail Performance Manager - TX, Hospitality & Tourism , Austin, Texas

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