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Customer Service Rep - Cust Serv I

Company: Little River Healthcare
Location: Round Rock
Posted on: July 12, 2018

Job Description:

Job Summary: The Customer Service Representative provides support with the daily activities of the Business office including answering incoming calls, answering billing questions, resolving patient complaints, and performing outstanding customer service. The Customer Service Representative may assist with other business office functions and special projects as necessary and assigned. ESSENTIAL FUNCTIONS:

  • Answer telephone either responds to inquiry or directs patient to appropriate personnel
  • Resolve any patient complaint
  • Collect payments from patient
  • Update patient demographic and insurance information
  • Ensure compliance is met and process claims in accordance with contracts and policies
    • Communicate appropriately with insurance companies, patients, co-workers, and leadership
    • Follow all departmental policies and procedures
    • Additional duties may be assigned WORKING CONDITIONS AND PHYSICAL rEQUIREMENTS:
      • Work performed in an office and hospital setting
      • May be subject to long, irregular hours
      • Must be able to lift up to 30 lbs.
      • Regularly required to sit, stand, bend, reach, and move about facilities
      • The noise level in the work environment is usually moderate
      • May be exposed to virus, disease, and infection from patients and specimens in working environment
      • Must be able to assist in handling of large volume phone calls Knowledge, Skills, and Abilities:
        • Minimum of six months experience in a customer service or call center capacity is required
        • Formal training or college coursework from a medical coding accredited school, specific to medical billing in lieu of experience may be considered
        • Medical terminology experience
        • Knowledge of insurance processes and billing guidelines
        • Proficient use of computers including Microsoft Office
        • Skilled in 10-key by touch and keyboarding
        • Ability to operate general office equipment
        • Exceptional verbal and written communication skills
        • Excellent attention to detail and ability to multi task
        • Ability to work with minimal supervision, independently, as well as in a collaborative team setting
        • Strong organizational skills with the ability to prioritize and meet deadlines
        • Knowledge of commercial and/or governmental payors Education: Requires high school diploma or equivalent.

          Keywords: Little River Healthcare, Austin, Customer Service Rep - Cust Serv I, Hospitality & Tourism, Round Rock, Texas

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