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Customer Service Rep - Cust Serv I

Company: Little River Healthcare
Location: Round Rock
Posted on: July 11, 2018

Job Description:

Job Summary:

The Customer--Service Representative provides support with the daily activities of the--Business office including answering incoming calls, answering billing--questions, resolving patient complaints, and performing outstanding customer--service. The Customer Service Representative may assist with other business--office functions and special projects as necessary and assigned.

ESSENTIAL FUNCTIONS:


  • Answer telephone--either responds to inquiry or directs patient to appropriate personnel
  • Resolve--any patient complaint
  • Collect--payments from patient
  • Update--patient demographic and insurance information
  • Ensure--compliance is met and process claims in accordance with contracts and policies


    • Communicate--appropriately with insurance companies, patients, co-workers, and leadership
    • Follow--all departmental policies and procedures
    • Additional--duties may be assigned

      WORKING--CONDITIONS AND PHYSICAL rEQUIREMENTS:

      • Work--performed in an office and hospital setting
      • May--be subject to long, irregular hours
      • Must--be able to lift up to 30 lbs.
      • Regularly--required to sit, stand, bend, reach, and move about facilities
      • The--noise level in the work environment is usually moderate
      • May--be exposed to virus, disease, and infection from patients and specimens in--working environment
      • Must--be able to assist in handling of large volume phone calls


        Knowledge,--Skills, and Abilities:

        • Minimum of six--months experience in a customer service or call center capacity is required
        • Formal training--or college coursework from a medical coding accredited school, specific to--medical billing in lieu of experience may be considered
        • Medical terminology--experience
        • Knowledge of--insurance processes and billing guidelines
        • Proficient use of--computers including Microsoft Office
        • Skilled in 10-key--by touch and keyboarding
        • Ability to--operate general office equipment
        • Exceptional--verbal and written communication skills
        • Excellent--attention to detail and ability to multi task
        • Ability to work--with minimal supervision, independently, as well as in a collaborative team--setting
        • Strong--organizational skills with the ability to prioritize and meet deadlines
        • Knowledge of--commercial and/or governmental payors

          Education:

          Requires high school diploma--or equivalent.--

          Keywords: Little River Healthcare, Austin, Customer Service Rep - Cust Serv I, Hospitality & Tourism, Round Rock, Texas

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