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Customer Service Rep (Tech Support)

Company: Spectrum
Location: Austin
Posted on: June 14, 2018

Job Description:

***Start Date July 6th***

Everything you want to be!

Are you versatile and cool under pressure? Does your "can do" attitude prevail over a fast-paced variety of customer concerns? Do you picture yourself a tech whiz? Then Spectrum is the place to be. We welcome and nurture such extraordinary talent. Discover the most comprehensive training available---plus tremendous support, incentives and a clear career path for growth'all in a culture that values and rewards performance.
As a team member in our Customer Care Center, you will assist customers with requests ranging from scheduling appointments to billing and the sale of additional or bundled products. Most importantly, you'll use your understanding of technology and communication devices to effortlessly troubleshoot issues with customer's video equipment (e.g. cable box, DVR, remote) and exhibit possibilities to subscribers. By providing information, options, and an unbeatable level of service you'll make customers happy'today and going forward.

Beyond a desire to enhance the total customer experience, you are multi-talented and proficient. You must be open to working flexible schedules that may include weekends or late hours, and experienced in a fast-paced customer facing setting. Our ideal candidate also has a consultative sales approach.

Keywords: Spectrum, Austin, Customer Service Rep (Tech Support), Hospitality & Tourism, Austin, Texas

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