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Customer Service - Senior

Company: Dahill
Location: Austin
Posted on: June 14, 2018

Job Description:

Dahill is currently hiring one full-time On-Site Sr. Customer Service Representative to work on-site at one of our FM locations in Austin, TX.

POSITION PROFILE

Provides operations functions in one or all of the following areas: operates high volume duplicating equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment. May also perform bindery, QC and final check, housekeeping, file services, call center representative, and reception, etc. May performs various building support functions related to meeting set ups and light maintenance. This position reports directly to the FM Manager, depending on site personnel configuration.

JOB DUTIES AND RESPONSIBILITIES

  • Runs high volume copy machines and performs binding and finishing work.
  • Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.
  • Performs all repair service on customer copier equipment.
  • Maintains records for management reports and inventories of supplies needed.
  • Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
  • Calculates charges for jobs performed and maintains some billing logs.
  • Responds to and coordinates all service calls required by customer.
  • May perform filing duties in conjunction with specific customer requests.
  • Delivers completed jobs to pre-determined customer locations within and outside of the site. QUALIFICATIONS (Education, Experience, and Certifications)
    • MINIMUM 3 year's of facilities management or Print shop work
    • Requires high school diploma or GED.
    • May require valid driver's license and minimum levels of auto insurance coverage per Dahill.

      Keywords: Dahill, Austin, Customer Service - Senior, Hospitality & Tourism, Austin, Texas

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