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Customer Service Representative

Company: Royal Manufacturing
Location: Buda
Posted on: June 13, 2018

Job Description:

Job DescriptionThe Customer Service Representative is responsible for servicing our customers by processing orders, data entry, order organization, and help with inventory control. The individual must be self-motivated, able to work under pressure, and trustworthy. Duties and Responsibilities· Builds relationships with customers to create mutually-beneficial efforts, attitudes, and procedures.· Resolves problems/issues at point of contact while being helpful and sensitive to customers’ needs.· Answers phones and responds to customer requests.· Liaises with credit department on customer releases.· Obtains purchase orders (PO) from customer based systems; verifies PO with order to ensure accuracy.· Collects and inputs job status into job viewer program for team visibility.· Maintains and distributes daily schedules for field staff; communicates customer requirements.· Schedules service calls and troubleshoots with field staff concerning services over the phone.QualificationsEducation:· Associate’s degree preferred, or equivalent education and experience combined.Experience:· Minimum of 2 years’ customer service experience in related field.· Customer-centric philosophy in a fast-paced office environment.· Knowledge and understanding of construction industry preferred.· Bilingual skills (Spanish) preferred.· Organized and detail-oriented.· Good interpersonal skills; good verbal, telephone, and written communication skills.· Strong knowledge of computer applications, specifically Microsoft Office Suite.· A professional, positive and enthusiastic attitude.· Ability to multi-task, handling numerous assignments simultaneously with quick transitions.· Ability to work well in a team environment.· Ability to look at situations from several points of view.· Time management skills and ability to prioritize work and ask for help when needed.Company DescriptionRoyal Manufacturing is an integrated provider of building products for the kitchen and bathroom. The company manufactures and distributes a variety of product offerings for the bath space including acrylic tubs for all designs, as well as shower pans. Royal Manufacturing also fabricates and installs custom countertops with a broad product offering including granite, engineered marble, quartz and solid surfaces.Royal Manufacturing has partnered with America’s largest homebuilders for almost 50 years and has built a lasting reputation for value, quality, and service. During this period, the company has expanded manufacturing and distribution facilities and is strategically located throughout Texas, Florida and the Carolinas. Royal Manufacturing's unique ability to provide products and services for both residential and commercial markets makes it an ideal fit for all kitchen and bath needs.

Keywords: Royal Manufacturing, Austin, Customer Service Representative, Hospitality & Tourism, Buda, Texas

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