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Front Desk Guest Service Representative - Spicewood

Company: Camp Bow Wow Austin SW/Rabbit Mountain Inc
Location: Spicewood
Posted on: May 18, 2018

Job Description:

Camp Bow Wow is a premier dog daycare and boarding facility that provides a fun, safe, upscale environment for dogs to play, romp and receive lots of love and attention!Camp Bow Wow Austin SW is seeking motivated Front Desk Guest Service Representatives who enjoy working with dogs and their pet parents in a fast pace environment.This position requires constant interaction with customers involving administrative procedures such as enrollment, evaluation interpretation, scheduling, reservations and upselling of services. Key Attributes of the Ideal Candidate:

  • Customer service skills - face-to-face, telephone and email
  • Must demonstrate a sincere concern for the care of animals and their relationships with their owners
  • Must be able to multi-task during high volume times and must be able to prioritize
  • Must be personable, patient, ambitious and adaptable
  • Comfortable around dogs of all size and temperment
  • Must have lots of pets and love to give
  • Work schedule includes days, nights, weekends, and holidays
  • Professional appearance: clean attire, friendly, mature and professional demeanor
  • PUNCUALITY required
  • Above average PC and telephone skills
  • Fast learner with lots of initiative
  • Dynamic, friendly, high-energy and motivated individual Duties and Responsibilities:
  • Greet and welcome all customers and Campers in a friendly and professional manner
  • Assist customers with questions
  • Recognize and document specific care needs as communicated by the pet parent and in accordance with company policy and procedures, ensuring the safety of each pet.This includes communicating and clarifying special requirements to fellow employees
  • Answer multi-line phone system and provide timely, accurate and appropriate service offerings
  • Invoice and collect payments
  • Check Campers in/out
  • Prepare and maintain customer records; update records; notify pet parents of deficiencies or expirations
  • Knowledge to operate office equipment (copier, fax, printers, computers)
  • Prepare mail as needed - sort incoming and outgoing
  • Review and respond to email and telephone messages in a timely manner
  • Perform open/close procedures for premises
  • Ensure all Camper belongings are returned to pet parent at the end of each visit; making sure all pet belongings are cleaned (if needed) half-day prior to pick up
  • Ensure facility cleanliness at all times
  • Acts as a positive representative of Camp Bow Wow and our values
  • Provide additional assistance as directed by Management Education/Experience:
  • Must have a High School diploma or equivalent
  • Prefer 2 years of experience in Customer Service
  • Experience with dogs preferred but not required Must be able to pass a background/criminal check Must be at least eighteen years of age to apply Must have a valid drivers license, reliable transportation and be authorized to work in the United States WE ARE LOCATED NEAR LAKEWAY, BETWEEN BEE CAVE AND SPICEWOOD TEXAS OFF OF HWY 71 IN THE SOUTH WEST AREA OF AUSTIN

    Keywords: Camp Bow Wow Austin SW/Rabbit Mountain Inc, Austin, Front Desk Guest Service Representative - Spicewood, Hospitality & Tourism, Spicewood, Texas

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