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Food Services Spec

Company: H-E-B
Location: Pflugerville
Posted on: April 17, 2018

Job Description:

A Food Service Specialist is responsible for providing a well stocked and maintained department while providing superior customer service. This position is responsible for preparing, packaging, and merchandising fresh product on a daily basis while maintaining all department and food safety / sanitation standards. RESPONSIBILITIES of the position: - Provides superior customer service - Prepares, packages, and merchandises fresh product - Takes orders from customers by telephone or in person - Answers customer questions regarding products and assists them with selections - Slices, packages, labels, and rotates products - Uses suggestive selling techniques to meet customer needs and build department sales - Scan in items on telxon for production - Assists in technical areas as needed - Merchandises product effectively - Cleans and sanitizes display cases - Properly handles and maintains the operation of all equipment - Makes regular announcements to inform customers of products - Complies with Company Food Safety and Sanitation standards - Compliance with departmental SOPS and store operating procedures ADDITIONAL DEPARTMENT SPECIFIC RESONSIBILITIES of the position: BAKERY: - Assist in technical areas as needed (e.g. baking, frying, and decorating) - Takes cake orders from customers by telephone or in person - Writes on cakes with icing on request - Slices, packages, labels, and rotates bakery products - Makes announcements to inform customers of freshly baked products DELI: - Handle guest transactions & takes orders - Slices, packages, and labels product -Weighs, prices, and packages selections FOOD SERVICE: - Takes orders from customers by telephone or in person - Slices, packages, labels, and rotates products - Properly handles and maintains the operation of all equipment - Makes regular announcements to inform customers of products PREPARED FOODS: - Serves and packages products at customer's request - Educates customers in preparation and reheating instructions of prepared foods - Prepackages condiments (sauces, dressings) for prepared food items - Cuts, slices, dices, chops, food in preparation for chef True Texas BBQ - Compliance with departmental recipes, VTAs, SOPs, and store operating procedures. - Masters the preparation of BBQ meats and sides to include adjusting daily production to account for raw material variations - Cuts meat to precise portions by weight with minimal waste - Ensures quality control of all meats and sides before sending to the service line - Ensures BBQ product reaches the service lines at the prescribed times - Ensures productivity standards are met without compromising product quality - Ensures all potentially hazardous foods (PHF) are maintained under the appropriate ambient temperatures EDUCATION and EXPERIENCE preferred: - Must be 18 years of age - High school diploma (or equivalent) - 1-2 years previous experience - Good Customer Service Skills - Reading and Writing skills - Planning and Organizing Skills - Communication/Interpersonal skills - Computer systems knowledge (Telxon, ACR, Label Machine) - Company Orientation - Safety Training - Good Customer Service Skills PHYSICAL and other requirements: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; and toxic or caustic chemicals. - The noise level in the work environment is usually moderate - Fast paced working environment - The noise level in the work environment is usually moderate - Lift moderately heavy loads up to 75 lbs - Ability to bend, reach, kneel, squat - Able to stand for long periods of time - Able to push/pull heavy loads

Keywords: H-E-B, Austin, Food Services Spec, Hospitality & Tourism, Pflugerville, Texas

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