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Reservations Agent

Company: Hyatt
Location: Austin
Posted on: April 16, 2018

Job Description:

Description: Miraval Austin (formally Travaasa Experiential Resort) sits nestled in 210 acres of the Balcones Canyonlands Preserve overlooking beautiful Lake Travis and just 30 minutes from downtown Austin. Our property is currently undergoing extensive renovations, and will soon include 120 guest rooms, conference facilities, a beautifully-appointed restaurant with an exhibition kitchen and outdoor patio, full-service spa with infinity edge pool, fitness center, horse stables and covered arena, farm, a challenge course, and many other facilities and amenities available to our guests at this all-inclusive resort. During our time of growth and expansion, we are seeking a Reservations Agent to join our growing team. The Reservations Agent------s primary responsibility is to book guest room reservation requests for the hotel as well as overseeing the Experience Planning process with guests prior to their visit. This includes developing relationships with clients and offering helpful suggestions and solutions to experience planning needs. In addition to booking room, a focus of this position is to optimize spa and programs bookings and assist guest relations when needed, providing superior customer engagement with a thoughtful approach to sales. Must have strong computer skills and have excellent communication skills. As part of the Hyatt and Miraval family, we offer a complete benefits package, including Health, Dental, Vision, and Life Insurance; 401(k); ESPP, and complementary and discount Hyatt room nights. Miraval associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. Qualifications: Minimum of 2 years of high-end sales and customer service experiences preferably in a call center, sales/customers service and/or hospitality environment. Advanced technology proficiency with thorough working knowledge of GDS, reservations software and booking systems (Visual One preferred). Exceptional verbal and written communication skills with ability to skillfully articulate resort information to guests and new agents. Exceptional time management, detail and organizational skills. Professional demeanor with exceptional verbal, written and electronic communication skills. Must be completely flexible and be able to work weekdays, weekends, mid shifts, nights and holidays. Primary Location: US-TX-Austin Organization: Miraval Travaasa Austin Pay Basis: Hourly Job Level: Full-time Job: Reservations Req ID: AUS003812 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Keywords: Hyatt, Austin, Reservations Agent, Hospitality & Tourism, Austin, Texas

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