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Deli Lead

Company: H-E-B
Location: Austin
Posted on: January 14, 2018

Job Description:

H-E-B needs energetic and motivated Partners willing to work hard and have fun while treating our Customers to excellent service. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first. As a Store Operations Lead, you will lead and provision a well-stocked and maintained department while providing superior customer service as a representation of Store Operations. You will perform supervisory responsibilities, such as scheduling work, and training and developing Partners. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that makes H-E-B The Greatest Retailing Company. Do you have a: HEART FOR PEOPLE... commitment to work hard to make sure Customers and Partners come first? HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success? PASSION FOR RESULTS... willingness to train and supervise others? We are looking for: - an associate's degree or a year of related experience / training - written / verbal communication skills - ability to work in a fast-paced environment What is the work? Management / Training: - Provides work direction and training to other departmental personnel - Directly supervises 2 to 3 employees in the department - Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws - Trains employees - Directs work of others - May help prepare work schedules for department - May serve as backup to department manager; typically works opposite shift to manager - Complies with departmental SOPs and store operating procedures; ensures other Partners comply as well - Assists with inventory control, and loads, unloads, and moves product - Merchandises products effectively - Cleans and sanitizes sales floor, display cases, prep areas, and equipment - Performs duties of Customer Service Representative and Customer Service Specialist frequently Customer Service: - Provides excellent customer service - Addresses complaints and resolves problems - Answers customer questions regarding products and assists them with selections - Uses suggestive selling techniques to meet customer needs and build department sales What is your background? - Associate's degree or equivalent from two-year college or technical school, or 6 months - 1 year of related experience and / or training, or equivalent combination of education and experience - Must be 18 years of age - Company orientation Do you have what it takes to be a fit as an H-E-B Store Department Lead? - Ability to read and interpret documents such as safety rules, operating / maintenance instructions, and procedure manuals - Ability to write routine reports and correspondence - Ability to speak effectively before groups of Partners or customers - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form - Ability to deal with problems involving several concrete variables in standardized situations Can you... - Perform the following, based on your Department? Seafood: - Constantly reach at waist - Frequently stand, walk, pivot, push / pull with arms, grasp - Frequently be exposed to wet and cold - Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion - Occasionally be exposed to ambient temperatures, hot conditions, and loud noise - Demonstrate the ability to lift 50 lbs, and manage in excess of 25 lbs Showtime: - Constantly stand, reach at waist, grasp - Frequently stand, walk, pivot, push / pull with arms, grasp - Occasionally walk, reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat,

Keywords: H-E-B, Austin, Deli Lead, Hospitality & Tourism, Austin, Texas

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