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Conference Concierge

Company: Fairmont Austin
Location: Austin
Posted on: January 13, 2018

Job Description:

Conference Concierge Hotel Overview: Fairmont Austin will offer 1,048 guestrooms and suites, along with 140,000 square feet of meeting and event space. This is your opportunity to be part of the most anticipated hotel opening in one of the fastest growing markets in the US.
Summary of Responsibilities:
Reporting to the Director, Conference Services & Catering, responsibilities and essential job functions include but are not limited to the following:


  • Act as a personal service ambassador /liaison, on behalf of Conference Services, between the Meeting Planner and the various hotel operating departments.
  • Consistently offer professional, friendly and engaging service.
  • Build rapport with the Meeting Planner in order to identify their needs and expectations, maintain a constant presence on the meeting floor, and anticipate/respond to any requests.
  • Ensure a smooth and seamless meeting planner/guest experience, by communicating with all departments within the hotel.
  • Review all appropriate documents (Group Resume, BEOs, etc) to familiarize with the event/conference details, in advance of meeting with customer on the floor.
  • Check in with Meeting Planner prior to start of function to ensure everything is initially set up to customers satisfaction.
  • Check in multiple times throughout the day to assist with changes/updates.
  • Assist with any updates/changes quickly and follow up to ensure customer satisfaction with action taken.
  • Be actively visible on the floor, and always accessible to the customer via phone/Nextel/radio.
  • Use daily checklist to ensure accuracy of all events, and adherence to Fairmont standards and BEO details. Every function room in use should be checked in advance of client arrival.
  • Partner with Banquet operations at beginning of shift, throughout shift, and at end of shift; to ensure consistent information sharing.
  • Update Conference Services Managers throughout day on group status, any actions taken, and any necessary follow up needed.
  • Attend pre-conference/event meetings with clients and summarize job responsibilities, contact information, and course of action in absence of Conference Concierge Supervisor.
  • Ensure guest/group experience while onsite, through personal interaction and attendance at functions throughout the stay. Must be flexible to accommodate irregular and/or extended hours.
  • Conduct any/all site inspections as required. Able to handle walk-in inquiries.
  • Attend necessary meetings within hotel that effect/are effected by the Catering, Conference Services &/or Events department.
  • Manage function room keys for Meeting Planner. Ensure function rooms are properly keyed and manage inventory of keys with Meeting Planner.
  • Inspect VIP rooms, guest rooms, and/or hospitality suites.
  • Additional responsibilities, as outlined by Director or Assistant Director.

    Qualifications:

    • Previous service experience within luxury market, in similar role, required.
    • Computer literate in Microsoft Window applications and relevant computer applications required (Micros Opera S&C, and Meeting Matrix preferred).
    • University/College degree in a related discipline preferred.
    • Excellent communication skills, both written and verbal required.
    • Strong leadership, excellent interpersonal skills, and superior problem solving abilities.
    • Highly responsible, reliable and ethical. A reputation for honesty and integrity.
    • Highly motivated self-starter, able to work in fast moving environment.
    • Ability to focus attention on guest needs, remaining calm and courteous at all times.
    • Ability to work days, nights and weekend; when necessary.
      Visa Requirements: Candidates must be legally eligible to work in the United States. APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist! ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!



      Keywords: Fairmont Austin, Austin, Conference Concierge, Hospitality & Tourism, Austin, Texas

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