National Director of Culinary Retail and Branding

Company: HHS
Location: Dripping Springs
Posted on: May 2, 2025

Job Description:

General Responsibilities
--- Create new Culinary concepts that align with market trends and client requests.
--- Lead the development and execution of innovative culinary and retail strategies across multiple healthcare cafe
locations.
--- Oversee menu development, ensuring offerings are nutritious, appealing, and tailored to the healthcare setting.
--- Manage branding initiatives, ensuring consistency in brand messaging, visual identity, and customer experience.
--- Collaborate with marketing and communication teams to drive customer engagement and awareness.
--- Ensure compliance with healthcare industry standards, including nutritional guidelines, food safety, and sanitation
regulations.
--- Monitor financial performance, setting goals for revenue growth and cost management.
--- Lead, mentor, and develop a team of culinary and retail professionals.
--- Drive continuous improvement in service delivery and customer satisfaction.
--- Develop programs based on Joint Commission regulations and customize to facility needs.
--- Work in conjunction with the HHS Vice President of Culinary for menu modifications.
--- Work in conjunction with the HHS Vice President of Culinary on menu development, recipe execution, and
production of the highest quality food for patients, residents, and retail customers.
--- Develop and implement purchasing standards.
--- Develop and implement HACCP standards to be compliant with federal, state, and local agency regulatory
requirements.
Training, Monitoring, Hiring Staff
--- Conduct ongoing training for dietetic staff and provide educational opportunities for professional development.
--- Monitor implementation of account dietitians for Joint Commission compliance.
--- Conduct annual staff evaluations according to procedures and within the expected time frame.
--- Maintain and enforce disciplinary policy and follow through on procedures.
--- Complete work schedule to ensure adequate coverage for all department functions. Development and Guidance
--- Develop training tools for retail staff.
--- Guide retail team in customer satisfaction.
Client Relationships
--- Continually nurture the client relationship through excellent communication, integrity, and performance.
--- Meet with the client as requested to ensure expectations/goals and action plans are met.
--- Submit all required documentation, reports, and financial statements as requested.
Physical Demands
--- Standing, walking, sitting, grasping/squeezing, keyboarding, wrist flexion/extension (frequently - at least 50%)
--- Lifting, kneeling/squatting, twisting, bending/stooping, twisting, pushing/pulling, overhead reaching/climbing
stairs/ladders (infrequently - less than 25%)
Job Specifications
--- Knowledge of hospital food service and nutrition operations.
--- Excellent computer skills related to design.
--- Excellent computer skills related to spreadsheet and presentation creation.
--- A minimum of two years of experience or a culinary certification is required.
--- Excellent communication skills, both verbally and in writing.
--- Excellent in client relationship management.
--- Ability to conduct self in a positive and professional manner.
--- Ability to travel 25 percent of the time. What We Offer

• Paid time off (vacation and sick)
• Medical, dental, and vision insurance
• 401(k) with employer match
• Employee Assistance Program (EAP)
• Employee resource groups (ERGs)
• Career development and ongoing training Important to Know
  • Veterans and candidates with military experience are encouraged to apply.
  • HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion. Who is HHS HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries. App-CNS

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