Visual Merchandiser
Company: H&M
Location: Austin
Posted on: April 24, 2024
Job Description:
Company DescriptionJob DescriptionAbout the Role Working at the
heart of a fast-pasted fashion business, a Visual Merchandiser will
create an environment that inspires customers to explore their
personal style. This role will support and guide the store team to
deliver the most inspiring and exciting Customer Experience in line
with the H&M brand and values. You actively drive sales in the
store and are responsible to implement the Visual Identity. The
Visual Merchandiser will meet the expectations of customers &
colleagues at all times, as well as following all H&M
procedures & standards.This position reports to our Store Visual
Manager (based on volume) or the Store Manager.Your Day to
Day*Sales and ProfitThe Visual Merchandiser will set the garment
presentation on the Sales Floor & Windows according to the
Commercial Handbook. Together with the Department Manager, the
Visual Merchandiser will determine additional commercial
opportunities in the store within the H&M brand guidelines. The
role will execute floor moves based on those joint
decisions.Fashion Knowledge
- Ensure you are up to date with current fashion trends
- Share, inspire and educate the store team on seasonal trend
information, upcoming campaigns, and brand standardsDirect Customer
Service
- Ensure you meet customer expectations on direct service
according to H&M standards.
- Support the store to achieve an excellent customer
experience.Indirect Customer Service
- Follow up the H&M Visual Identity through the
implementation of the Commercial Handbook and secure well-styled
mannequins in windows and in-store.
- Create a clear red thread from windows to A-area with wearable
buying suggestions.
- Ensure high-quality garment presentation every day together
with the store team
- Maintain clear customer flow through fixture placement and
navigation in line with H&M standards
- Launch and maintain all sales campaigns and activities on time
and according to H&M standards.Commercial Routines
- Together with the Department Manager, you follow up on Store
KPIs & initiate actions to reach store goals and budgets.
- Adapt the store planning according to store needs and budget
from the Commercial plan.
- Complete and act on the Best Brand portion of the Customer
Experience Tool to maximize commercial opportunities.Visual Store
Operations Routines
- Complete the sample picking as well as execute the floor moves
in a way that creates clear stories and wearable buying
suggestions
- Complete all sales floor and window morning routines daily
before the store is open
- Ensure quantity and maintain the condition of all incoming
visual props and marketing material with a sustainability
mindset.
- Keep visual room organized and safe.
- Keep all Visual materials in the store current and share
information with the team on seasonal changes.
- Paint & maintain the windows as necessary.People and teamsThe
Visual Merchandiser will support the Store team to enhance customer
and working experience in-store through coaching and development.
Together with the Store Management team, the Visual Merchandiser
will ensure that all legal requirements and H&M policies are
fulfilled.Training and Development
- Evaluate & develop the visual and commercial skills of the
store team through regular visual training for all colleagues to
support garment presentation in line with the Commercial
Handbook
- Maintain overview, follow up, and give feedback while executing
floor moves together with the store team.
- Identify future Visual Merchandiser talent for
succession.Communication and Legal Requirements
- Ensure that all communication in the windows and on the sales
floor complies with local legislation.Security
- Work in accordance with H&M standards and local legislation
with health & safety and security routines, to guarantee you, your
colleagues, and customer safety at all times
- Follow all procedures and routines regarding safety, security,
and administrative processes in all areas of the
storeQualificationsWho You Are
- Inclusive, positive, creative, and willing to learn on the
job!
- Passionate for customer service and helping people find their
style
- A multi-tasker who enjoys working in a fast-paced environment
with an eye for detail
- 1-2+ years of transferrable experience welcome
- You have the ability to lift in excess of 20 pounds
- Ability to stand for long periods of time, bend, stretch,
engage in repetitive motions, push, pull and carry items
(mannequins, clothing, totes, torsos, etc.) for a short
distance
- Ability to climb a ladder and use a step stool
- Must be able to work with hand and power operated tools (Iron,
Steamer, etc) and lift in order to execute display setups
- Must be able to work a flexible work schedule, including nights
and weekends
- May be required to travel to support other storesAdditional
InformationWhy You'll Love Working for H&M
- Dynamic, team-driven work environment with a group of unique,
diverse, and kind individuals.
- Endless growth & development opportunities
- Dress your personality. We encourage you to dress your
personality all day, every day.
- Did we mention our discount at H&M, &Other Stories, and
COS?
- Job Status: Hourly, Non-ExemptCompensation: Hiring Range is
$15.93 - 17.92 Hourly**EEOC Code: SLS*This job posting highlights
the most critical responsibilities and requirements of the job.
It's not all-inclusive. There may be additional duties and
responsibilities assigned for this job at the company's
discretion.**H&M, in good faith, believes that this posted
range of compensation is the accurate range for this role at this
location at the time of this posting. H&M may ultimately pay
more or less than the posted range depending on candidate
qualifications. This range may be modified in the
future.Benefits:We offer all our employees at H&M Group
attractive benefits with extensive development opportunities around
the globe. All our employees receive a staff discount card, usable
on all our H&M Group brands in stores and online. Brands
covered by the discount are H&M (Beauty and Move included),
COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound.
In addition to our staff discount, all our employees are included
in our H&M Incentive Program - HIP. You can read more about our
H&M Incentive Program .In addition to our global benefits, all
our local markets offer different competitive perks and benefits.
Please note that they may differ between employment type and
countries.We offer: 25% Staff Discount - Medical, Pharmacy Vision
and Dental Coverage - Employee Assistance Program - Vacation,
Wellness, Holiday and Parental Pay - 401K - Commuter Benefits,
Health and Dependent Care FSA. Plus, additional Voluntary
Benefits.Inclusion & Diversity:H&M is a part of H&M Group.
At H&M Group, we're determined to create and maintain
inclusive, diverse and equitable workplaces throughout our
organisation. Our teams should consist of a variety of people that
share and combine their knowledge, experience and ideas. Having a
diverse workforce leads to a positive impact on how we address
challenges, on what we perceive possible and on how we choose to
relate to our colleagues and customers all over the world. Hence
all diversity dimensions are taken into consideration in our
recruitment process.We strive to have a fair and equal process and
therefore kindly ask you not to attach a cover letter in your
application as they often contain information that easily can
trigger unintentional biases.Company Description:H&M is a
fashion brand that offers the latest styles and inspiration, from
fashion pieces and unique designer collaborations to affordable
wardrobe essentials. Our business idea is fashion & quality at the
best price in a sustainable way. Learn more about H&M .
Keywords: H&M, Austin , Visual Merchandiser, Hospitality & Tourism , Austin, Texas
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