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Area General Manager

Company: Sonder
Location: Austin
Posted on: February 7, 2024

Job Description:

Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014 and headquartered in San Francisco, Sonder is making a world of better stays open to all with a variety of accommodation options from rooms to suites and apartments found in more than 30 cities spanning eight countries and three continents. Sonders innovative app empowers guests by making self-service features and 24/7 on-the-ground support just a tap away. From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality. Considering Sonders global expansion plans, there will be opportunities for extraordinary personal and professional growth for the right candidate. The Area General Manager position is one of the most impactful roles at Sonder. As the leader of Sonder in Austin and San Antonio, Texas , you will be responsible for ensuring the success of the market, which includes delivering a five star guest experience, driving growth, maximizing revenue and controlling costs to achieve strong unit economics and paybacks, and creating a memorable local guest experience that drives repeat guests. The AGM will also build and maintain a hospitality-focused culture to deliver the Sonder vision and experience to thousands of guests. You will manage the P&L and are responsible for consistently delivering on our brand promise across operations, hospitality, and real estate while scaling the city. If you have an entrepreneurial mindset and natural desire to get stuff done, we definitely want to hear from you. **AT SONDER YOU WILL:*** Build and manage a world-class team of individuals focused on hospitality, operations, and real estate * Create, deliver, and maintain a service-oriented local team culture rooted in guest centricity, helping us to create amazing experiences for our guests * Co-create a local growth strategy with the Real Estate team that incorporates supply and demand, regulations, and Sonders goals related to profitability and guest experience * Engage with Public Policy stakeholders in the market to incorporate public policy into the market strategy while aligning it with Sonder"s mission and brand values * Oversee the signing, onboarding, opening, and ramp-up of new buildings and hotels in line with the citys growth ambition. * Manage your citys P&L (similar to a business unit), including forecasting targets, tracking performance, and driving innovative initiatives to maximize profitability * Define and execute strategic vision: translate Sonder goals into operational plans that will guide the Sonder experience at a local level * Build and develop strong relationships with senior cross-functional leaders (e.g. revenue, central operations, real estate, finance, technology) in order to communicate local needs and drive change, leveraging a cross functional matrix to support local operations * Build and manage relationships with landlords, asset managers, and property owners of both hotel and multi-family buildings to ensure successful operating partnerships. * Overcome obstacles, solve problems, and develop a path forward through ambiguity, operating a dynamic and rapidly growing business * Partner with other Sonder markets to create and share scalable best practices **WHAT WE LOOK FOR:*** Extensive Experience in hospitality, operations, management, professional services or other related fields * An analytical and data-driven decision making mentality * Experience with or strong excitement for a startup environment * Proven track record of leading, managing, and developing high-performing teams * An ultimate team player with strong written and verbal communication skills * Strength in building positive cross-functional relationships to accomplish goals * Out-of-the-box thinker who will find creative ways to hit growth targets * Ability to thrive autonomously in an individual market while leveraging central resources and supporting effectively * MBA preferred * Hospitality experience and experience of scaling an operationally complex business preferred *This position is contingent upon your ability to provide proof of being fully vaccinated against COVID-19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine) to pass the pre-employment requirement. Individuals with medical issues or religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.*We also have great benefits to make your life easier so you can focus on what youre best at:* Competitive compensation* Generous stock option plan* Medical, dental and vision insurance* Exempt team members have paid time off. Non-exempt team members accrue paid time off.* Annual free credits and discounts to stay in Sonders* A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues!**We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.****Qualified individuals must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. If a reasonable accommodation is needed, please email** leaves@sonder.com **with your name, role you applied for, and accommodation request. Sonder is committed to the full inclusion of all qualified individuals.** *Resumes sent to this email will not be reviewed.***Privacy Preference Center**** Manage Consent Preferences**Always Active **33Across****host description**

Keywords: Sonder, Austin , Area General Manager, Hospitality & Tourism , Austin, Texas

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