Guest Service Agent

Company: Carter Hospitality Group
Location: Johnson City
Posted on: May 28, 2023

Job Description:

Do you like to make sure guests feel at home and make their process easy all while working in a beautiful environment?

Carter Creek Winery Resort and Spa is looking for this person to work as our Guest Service Agent. Our Resort propery has 78 Villas, entertainment, restaurant, spa and award winning wine and beer. It is a one stop shop for the Hill County Traveler. Insurance benefits, paid time off, 401k plan and employee discounts makes this a job to pursue.

Visit us a https://www.cartercreek.com

What is expected from you:

• Ensure that all guests feel welcome to the property
• Conduct check-in and check-out processes
• Answer inquiries pertaining to resort services, registration of guests, shopping, dining, entertainment, and travel directions
• Ensure guest satisfaction by responding to guest inquiries with accurate informatio and positive attitude
• Talk on the phone and assist with reservations
• Respond to phone calls, and retrieve guest mail, faxes and packages
• Handle cash, credit card, and other financial transactions (i.e.posting guest charges to room)
• Assist with set up of lobby and breakfast preparations if needed
• Assist with resort amenities for guest rooms and welcome letter for guests
• Must be willing to work weekends and holidays
• Previous hotel experience preferred
• Knowledge of core computer programs and aptitude for working with new systems and software
• Aptitude for customer solutions and customer service
  What we will do for you:
  
  • Benefits to include insurance, paid leave, paid holiday after 90 days
  • 401K Retirement + match after 1 year
  • Discounts on property stays, wine, beer and spa
  • Training on our resort systems to include our phone system, reservation system and resort amenities
  • Flexible scheduling
  • Extra shifts available in the Restaurant or Banquets for extra pay
  • Work in a well lit, indoor environment
  • Guide your experience in a resort environment and hospitality
    We are an equal employment opportunity employer
    
    Compensation: $13.50 - $15.00 per hour
    
    Established in 2011, Carter Hospitality Group, LLC. is a family-owned hospitality company with four hotels and resorts as well as three wineries across the United States. Based in Orange County, California, the company manages and owns a portfolio of luxury properties including South Coast Winery Resort & Spa, Temecula, California; Carter Estate Winery and Resort, Temecula California; and Carter Creek Winery Resort & Spa, Texas Hill Country. Carter Hospitality Group additionally serves as the owner-franchisee for Red Lion Hotel Orlando Lake Buena Vista South, Orlando Florida. For more information, visit .
    
    Vision
    
    Creating memorable experiences at every unique destination.
    
    Mission
    
    A family-owned company whose incredible team members share their passion in hospitality every day. The needs of our guests and team members are in the forefront of everything we do as we create unique, memorable experiences and lasting connections.
    
    Brand Promise
    
    Experiences you can remember, a promise you can trust.

Keywords: Carter Hospitality Group, Austin , Guest Service Agent, Hospitality & Tourism , Johnson City, Texas