Team Lead, CX / Zoom Contact Center Product Manager
Company: Zoom Corporation
Location: Austin
Posted on: May 26, 2023
|
|
Job Description:
About This Role
About the Team
We are looking for a Team Lead, Customer Experience Product
Marketing leader to manage a team of exceptional marketers who
define and empower the strategic Zoom Contact Center value
proposition of our communication and collaboration solutions. The
role will own the strategy for effectively telling the story of
Zoom's Contact Center solutions to buyers across all segments and
verticals.
As a leader you will work cross-functionally with Product,
Engineering, Sales, and Marketing to define our products' vision /
value prop and help shape our product marketing efforts. You'll
devise strategies, plans, and marketing outcomes, and be
accountable for impact alongside them. You'll be in charge of
managing the adoption for our core customer experience products
across different customer segments and verticals. Your team will
also drive our sales enablement initiatives and marketing
deliverables in collaboration with our stakeholders.
Evidence-based decision-making and influential leadership will both
be key. Directly, empowered by our Head of Product, Solutions, and
Industry Marketing, you'll be driving transformational efforts and
amplifying product marketing impact for Zoom.
About the Role
Responsibilities:
Provide a strategic vision for Zoom's Contact Center solutions and
ensure robust and flawless marketing execution. Have the mindset of
a Marketing general manager to drive the growth business.
Articulate our "Why Zoom?" value propositions, understand contact
center personas, and ensure customers and prospects fully recognize
Zoom benefits.
With the help of Sales, Industry and other Marketing teams, and
Product - Management, will develop and lead integrated
cross-functional Contact Center plans, marketing assets, and sales
tools that build recognition and differentiation through an
insights-led customer-centric approach.
Lead, scale, and mentor a team of 3-4 talented product marketers,
hire and cultivate new talent to round out your team
Drive product marketing strategy, vision & positioning, pricing and
packaging, incentive strategies & logistics
Develop thought leadership, messaging, strategic positioning, and
pricing for Zoom Contact Center products and services
Create and execute campaigns in partnership with demand generation
teams
Engage with customers & sales frequently and intently; be the
customer advocate within Zoom, bringing the voice of customer to
the product messaging
Form a POV on top competitors and how we position Zoom to win
against them.
Drive new solution launches and success - including Contact Center
GTM strategy, messaging, analyst relations, sales enablement,
campaign assets.
Align with field marketing, customer marketing and demand
generation teams to create sales tools, integrated campaigns and
marketing assets that make an impact throughout the buyer's
journey.
About you:
Basic Qualifications:
BA/BS degree
10+ years of experience in Product Marketing
4+ years in B2B / B2C Contact Center,, Collaboration, or CCaaS
Industries
4+ years of leadership experience
Hands-on strategic leader willing to lead by doing
Problem-solving and sound judgment
Strong organizational and time management skills; ability to
multi-task & prioritize
Raises the bar on performance for themselves and team/partners,
inspiring others to excellence
Strong attention to detail
Excellent verbal and written communication & presentation skills
with all audiences
Proven ability to drive transformational change, scale teams, hire
and mentor top talents
Takes ownership and follows through on tasks; drives decisions;
results-oriented
Working knowledge of video / phone / chat communication (incl. but
not limited to hardware partners, developers, security, etc.) and
industries' best practices in the competitive space.
Salary Range or On Target Earnings:
Minimum:
$136,100.00
Maximum:
$297,900.00
In addition to the base salary and/or OTE listed Zoom has a Total
Direct Compensation philosophy that takes into consideration; base
salary, bonus and equity value.
Information about Zoom's benefits is on our careers page here
(https://explore.zoom.us/media/benefits_brochure.pdf#page=40) .
Note: Starting pay will be based on a number of factors and
commensurate with qualifications & experience.
We also have a location based compensation structure; there may be
a different range for candidates in this and other locations.
Work Styles at Zoom
In most cases, you will have the opportunity to choose your
preferred working location from the following options when you join
Zoom: in-person, hybrid or remote. Visit this page for more
information about Zoom's Workstyles
(https://careers.zoom.us/zoom-workstyles) .
About Us
Zoomies help people stay connected so they can get more done
together. We set out to build the best video product for the
enterprise, and today help people communicate better with products
like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom
Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions
with our customers and users in mind. Here, you'll work across
teams to deliver impactful projects that are changing the way
people communicate and enjoy opportunities to advance your career
in a diverse, inclusive environment.
Explore Zoom:
Hear from our leadership team
(https://urldefense.com/v3/__https://youtu.be/7i2o_tszj5g__;!!K5ATeMLGHIlgtw!N_9bFG2WvSVHNjvQfjuOpRN_CRuOAVcjK-OUBF5KymSi-XOFAnfRCVoBcyNhxGRFJi6P$)
Browse Awards and Employee Reviews on Comparably
Visit our Blog (https://blog.zoom.us/category/company-news/)
Zoom with us!
Find us on social at the links below and on Instagram
(https://www.instagram.com/zoom/)
View more jobs, sign up for job alerts and join our talent
community. Visit the Zoom careers site
(https://careers.zoom.us/home) .
We believe that the unique contributions of all Zoomies is the
driver of our success. To make sure that our products and culture
continue to incorporate everyone's perspectives and experience we
never discriminate on the basis of race, religion, national origin,
gender identity or expression, sexual orientation, age, or marital,
veteran, or disability status. Zoom is proud to be an equal
opportunity workplace and is an affirmative action employer. All
your information will be kept confidential according to EEO
guidelines.
We welcome people of different backgrounds, experiences, abilities
and perspectives including qualified applicants with arrest and
conviction records and any qualified applicants requiring
reasonable accommodations in accordance with the law. If you need
any assistance or accommodations due to a medical condition, or if
you need assistance accessing our website or completing the
application process, please let us know by emailing us at
careers@zoom.us.
#LI-Remote
Keywords: Zoom Corporation, Austin , Team Lead, CX / Zoom Contact Center Product Manager, Hospitality & Tourism , Austin, Texas
Click
here to apply!
|