Customer Service Representative

Company: Tesla
Location: Austin
Posted on: May 25, 2023

Job Description:

The Role
The Tesla Body Repair Program is seeking a Collision Repair Customer Support Specialist to work on one of the most progressive vehicle brands in the world. This position will involve supporting the Internal Body Shop in all aspects of its Authorized Collision Program.

Responsibilities
--- Work scheduling maintenance

--- Liaison between Customer Claim Specialists and the Body Shop
--- Vehicle arrival preparation
--- WARP and CCC administration arrival
--- Customer communication and expectation
--- Rental coordination and hand off
--- Vehicle status updates
--- Material and supplies reordering
--- Repair review and delivery
--- Perform other related duties as assigned.

Requirements
--- 3-5 years of experience in the collision industry.
--- Certificate from Vocational School in Collision Repair preferred.
--- Excellent written and verbal communication skills as well as the ability to follow instructions.
--- Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public.
--- Microsoft Office experience preferred.
--- Must be willing to train others
--- Must be comfortable working in a collision shop environment
--- Ability to work independently in limited supervision environments.
--- Must be at least 18 years of age

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