Assistant Store Manager - Service
Company: Big Lots
Location: Austin
Posted on: January 27, 2023
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Job Description:
When you join our team, you'll enjoy extra savings with a 20%
discount on almost everything in store - even food! And a 30%
discount on Indoor and Outdoor furniture. Additional benefits
include a same day pay option (hourly associates only), discounts
on Apple products, Verizon, AT&T services, and more! For More
information about benefits, see
https://www.biglots.com/corporate/careers/benefits.Primarily
responsible for all customer service, cashiering, and
recovery-related functions and is accountable for customer service
and operational standards within the store. Leads, directs, and
actively participates in all customer-facing and service aspects of
the store, including the support of front-end operations, and is
responsible for the customer service and associate recognition
programs. Responsible for associate staffing, training and
development. When serving as the Manager on Duty, leads and
provides direction to store associates performing all cashiering,
customer service, recovery, and furniture-related activities on the
sales floor. Works collaboratively with store leadership to drive
overall store performance.1. - - -Leads and directs all activities
related to cashiering, front-end and recovery functions according
to operational and merchandising standards.2. - - -Leads and
supervises the service team.3. - - -Responsible for all activities
related to the achievement of customer service standards, training
and the day-to-day operational tasks and operational standards,
including recovery and merchandising preparation.4. - - -Drives
staffing efforts in the store, including interviewing, selection,
hiring and training of associates in collaboration with the other
members of the store's leadership team. May complete performance
evaluations as directed.5. - - -Administers appropriate
disciplinary action to associates, including recommendations for
termination, in partnership with the store leadership and in
accordance with company guidelines.6. - - -Responsible for the
supervision, maintenance, and compliance of all customer service
and associate recognition programs. Completes training and follow
up as needed.7. - - -Assists with store scheduling and payroll
processes on a daily and weekly basis.8. - - -Establishes plans to
accomplish store initiatives and achieve defined goals.9. - -
-Utilizes company tools, reports, and feedback to effectively
analyze trends and refine plans.10. - - -Responsible for the
maintenance, supervision, and compliance of the Hazardous Waste
program.11. - - -Serves in Manager on Duty role as needed including
opening and closing the store. When serving in this role, provides
leadership and direction to floor associates and ensures that
store, merchandising, and customer service standards are
continuously met, including merchandise presentation, signage,
recovery, and cleanliness. Drives the customer experience and
ensures resolution of customer issues.
Keywords: Big Lots, Austin , Assistant Store Manager - Service, Hospitality & Tourism , Austin, Texas
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here to apply!
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