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Customer Service (Account Manager)

Company: Parker Hannifin Corporation Parker Aerospace Group
Location: Austin
Posted on: January 24, 2023

Job Description:


Customer Service (Account Manager)Location : AUSTIN, TX, United States
Job Family : Support
Job Type : Regular
Posted : May 25, 2022
Job ID : 32693Back to Search ResultsJob DescriptionApply Now > Save Job Job Saved Position Summary

This Customer Service Representative will work independently to provide premier customer service to assigned, established customers. They will assist their customers in all areas of order entry, changes, problem resolution, and communication of Division pricing and follow-up to insure the customer is satisfied.

Scope/Supervision

This Customer Service Representative handles more than basic customer service. They will provide prompt service to phone calls, faxes and e-mails. Communications come from customers, Divisions and sales staff. They will have the support of the team when needed and work under the direction of the office supervisor and/or PSC Manager. Will coordinates kits and handles special start up projects.

Responsibilities



  • Communicates in a timely manner with customers, field sales and internal personnel regarding customer needs, including coordination and bundling products to make kits
  • Receive, review and input customer orders, as well as suggest new sales or opportunities
  • Provide prompt responses to customer requests, issues and schedule changes made by phone, fax, e-mails, etc.
  • Follow-through to resolve customer complaints
  • Use Parker catalogs and reference material to answer customer questions
  • Perform all required and best practice activities in the servicing of all customers
  • Expedite Division products
  • Maintain and expand upon current customer relationships
  • Actively support the Corporate Win Strategy
  • Perform other related responsibilities

    Qualifications

  • Has extensive previous Customer Service experience (any industry)
  • Or has proven their superior customer service and problem solving skills at Parker
  • Handles more than basic customer service ex; extensive customer contact and/or coordination on special, more complex projects, such as a kit
  • Excellent telephone skills with the ability to work with others
  • Ability to read and interrupt written forms of communication (customer Pos, change orders, PO special instructions, work instructions, etc.)
  • Order entry and order tracking experience
  • E-mail and internet (customer portal) experience
  • Knowledge of Parker parts and part numbers is a plus, but not required
  • Must be a self-starter, able to work independently, and motivated to follow through to closure
  • Ability to multi-task many projects at once, prioritize and escalate issues when appropriate
  • HS Diploma, BA degree preferred, but not required
  • Ability to sit for long periods of time
  • Ability to get up frequently to retrieve documents, including from the shop

    Skills

  • Computer proficiency
  • Strong team player
  • Excellent interpersonal and communication skills
  • Strong customer orientation
  • Time Management: the ability to organize and manage multiple priorities.

    Benefits

    Starting pay is $3,800.00 per month. Eligible for PROFIT SHARING immediately! Eligible for insurance benefits immediately upon hire. Paid vacation, paid holidays, 401k with company match, company funded pension plan. Parker is committed to providing team members an Empowered, Inclusive and Values driven work environment that encourages learning and personal growth. We would love to have YOU on our TEAM! APPLY TODAY!!

    Parker Hannifin

    Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.

    Equal Employment Opportunity

    Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

    ("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

    If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to http://www.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf and http://www1.eeoc.gov/employers/upload/eeoc_gina_supplement.pdf

    Drug-Free Workplace

    In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.


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Keywords: Parker Hannifin Corporation Parker Aerospace Group, Austin , Customer Service (Account Manager), Hospitality & Tourism , Austin, Texas

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