Customer Service Agent (Chat & Email)

Company: VXI Global Solutions
Location: Austin
Posted on: August 5, 2022

Job Description:

**VXI Austin is a 100% vaccinated site. You must be fully vaccinated to apply and work at this site. Please bring your vaccination card with you for verification.**

About the Position: **This role is 100% onsite. You will be working onsite in our fun, energetic, motivating, colorful call center with other rock stars cheering you on to success!** Email and Chat Customer Service position providing product and service information to customers and resolving customer issues using a consultative approach, all via email and chat.

What qualities must you possess? Glad you asked!

Rock Star level customer service skills
Are you patient? Empathetic? Passionately Communicative? These are a MUST!
Were you born with natural problem-solving and troubleshooting skills? Does everyone come to you for solutions? If so, you've got what we need!
Natural Rapport Builder
Can you overcome objections to meet assigned metrics?
Can you hang til 10pm or later? COMPLETE flexibility is needed anywhere between 9am-11pm, including weekends and occasional holidays
Do you have at least 1 year customer service experience in 1 job? We will invest in your success and teach you all you need to know and need candidates that have the tenure and staying power.
Must have a HS Diploma or GED and able to pass a background screening

Put those texting fingers away and brush up on your typing! We need you to be at 35 WPM for this role. You will take a few short assessments that you must pass prior to interviewing.

What's it like to work at VXI?

Competitive salary - $18.50 STARTING PAY! PLUS you can earn additional bonuses!
Paid training
401K plan
Health Insurance (Medical, Dental, Vision & Life)
Cell phone benefits for employees - $25/month per line for unlimited phone, text and data.
Referral for Life Program ---- Residual bonus every pay period for you and your referral
Fun Work environment that includes luncheons, contests, gift cards, and other prizes as incentives
Abundant Advancement Opportunities
Equal Opportunity Employer

**VXI Austin is a 100% vaccinated site. You must be fully vaccinated to apply and work at this site. Please bring your vaccination card with you for verification.**

REMINDER: **This role is 100% onsite. You will be working onsite in our fun, energetic, motivating, colorful call center with other rock stars cheering you on to success!**

Keywords: VXI Global Solutions, Austin , Customer Service Agent (Chat & Email), Hospitality & Tourism , Austin, Texas