Financial Concierge Advisor - Remote
Company: AIS Healthcare
Location: Austin
Posted on: June 25, 2022
Job Description:
AIS Healthcare is the leading provider of Targeted Drug Delivery
(TDD) and Infusion Care. With our diverse culture, and our values
around Innovation, Stewardship, and Unity, we are committed to
Advancing Quality, and Improving Lives. We are dedicated to doing
more for our patients by providing quality products and services
that enhance the entire care experience.AIS Healthcare offers great
benefits, including health, vision, and dental insurance, long term
disability insurance, life insurance, a vacation package, 401K plan
with a generous employer match, growth, and more! We offer 100%
work from home model! If you desire to work in the office, we also
offer a remote work from home model.This position is responsible
for calling new patients to explain the billing process, having a
proactive outreach to patients when meaningful billing changes are
implemented by the company, administrating the Financial Assistance
Program (FAP), and responding to all inbound patient billing
calls.REQUIRED EDUCATION AND EXPERIENCEA high school diploma or
general education degree (GED) equivalent is required; some college
preferred with collections, verification, and/or analysis
experience; customer service call center experience or equivalent
combination of education and experience.ESSENTIAL DUTIES AND
RESPONSIBILITIES
- Communicates with all new patients relative to the billing
procedure
- Proactively reaches out to patients with billing policy
changes
- Addresses patient concerns within duration of initial call or
escalates to manager if necessary
- Conducts follow-up phone calls to patients needed; recognizes
and resolves customer issues in a timely manner and escalates to
leadership as necessary
- Serves as an initial and consistent point of contact for
patients regarding financial assistance program regarding
statements, insurance changes, and charges
- Manages, updates, and communicates all aspects of the FAP to
appropriate department
- Communicates and obtains any requested patient information
changes for database maintenance/updates
- Inputs data into the company computer platform to keep each
customer record updated
- Shares knowledge gained with other staff members and works as a
team
- Interacts with others in a positive, respectful, and
considerate manner
- Recognizes patients' rights and responsibilities and supports
them in the performance of job duties; respects patient's rights to
privacy and confidentiality
- Performs other job related duties as assignedQUALIFICATION
REQUIREMENTS
- Answer telephone promptly and in a polite and professional
manner
- Strong customer service acumen
- Effective verbal and listening communication skills
- Ability to make decisions, solve problems, and work
independently
- Demonstrate attention to detail and accuracy
- Basic computer proficiency
- Ability to quickly learn the use of Lynx and CPR+
- Knowledge in the use of Microsoft applicationsSteps to
Apply:Complete the required Culture Index Candidate Assessment
(Directions to follow below in this job posting, so please read in
its entirety). *** No application will be considered if the
applicant does not follow instructions and complete the assessment
as part of the application process.Culture Index Candidate
AssessmentWhy does AIS utilize the Culture Index Assessment?We
recognize how important our employees are to the success of our
company. Our company continues to thrive due to a culture of
teamwork and our ability to match potential hires with positions
that best utilize their natural traits and skillsets. AIS utilizes
the Culture Index Candidate Assessment surveys to help us select
the best match for our positions.How can I complete the
assessment?Copy and paste the following link into your browser and
press enter. Then, select the corresponding position for which you
are applying. (Only one assessment per candidate is required.) The
assessment is brief, taking less than ten minutes to
complete.https://www.cindexinc.com/c/0BFB8FAIS HealthCare--- is the
leading provider of advanced sterile, patient-specific intrathecal
pump medications and in-home intravenous infusion, including immune
globulin therapies. These services, combines with your advanced
nursing and care coordination solutions, assist physicians and
hospitals in delivering a superior level of care for optimal
therapeutic outcomes.We offer a wonderful work culture, looking for
an impact player who is positive, earnest and hardworking. For more
information on our company, please visit our website at
www.aiscaregroup.com.
Keywords: AIS Healthcare, Austin , Financial Concierge Advisor - Remote, Hospitality & Tourism , Austin, Texas
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