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Customer Service I

Company: Ace Hardware
Location: Canyon Lake
Posted on: May 16, 2022

Job Description:

Job Description CUSTOMER SERVICE I JOB DESCRIPTIONHourly range to commensurate with qualificationsPossess a basic knowledge of hardware, electrical, plumbing, paint. Proficiency in general computer software is required for ‘Epicor', which is the software technology that is utilized storewide within our retail environment.Listed is a representation of some of the minimal duties and functions that must be mastered in order to be considered for this classification. This list is not all-inclusive and is open to any related duties and functions that may be assigned.Customer Service I is under the immediate supervision of Shift Manager(s), which may also delegate additional daily tasks to be completed, as needed.

  • Commitment to being ACE Helpful – the most important job we have to do today.
  • Must be proficient in basic computer and software skills such as Windows XP, etc.
  • Basic general knowledge about electrical, plumbing and paint.
  • Proficient in cutting keys, cutting glass and determining pricing.
  • Proficient as a backup cashier, as needed.
  • Assist customers with sales and service within all departments.
  • Knowledge of inventory and pricing structure.
  • Print bin tags, maintain and arrange signage as needed.
  • Proficient in processing overstock storewide.
  • Proficient in stocking and fronting merchandise as per company guidelines.
  • Able to assemble and display merchandise.
  • Proficient with equipment, products and assisting customers/staff within lumber and paint departments.
  • Must be physically able to safely lift up to 95 lbs.
  • Obtain certification for operation of forklift and as required, other materials handling equipment (must be over 18 years of age).
  • Respond and answer customer service calls as directed.
  • Ability to work with limited supervision – ability to stay focused on tasks and be project oriented for the purpose of their completion.
  • Proficient in refilling CO2 cylinders and handling of propane cylinders.
  • Respond and assist incoming customer telephone calls. While at the paint desk, incoming phone calls must be answered if not with a customer.
  • Proficient operation of a two-way a radio, with headset for internal communication purposes, such as staff and/or customer service request(s), response to and for assistance with service requests as directed.
  • Proficient in maintaining assigned aisle(s) and area(s) as outlined within the store's policy on Aisle Maintenance & Guidelines.
  • Contribute to an environment that is safe, positively stimulating, motivating and encourages harmony.Powered by JazzHRXysQrOhcbh

Keywords: Ace Hardware, Austin , Customer Service I, Hospitality & Tourism , Canyon Lake, Texas

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