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Overnight In Room Dining Coordinator

Company: Fairmont Austin
Location: Austin
Posted on: May 14, 2022

Job Description:

Overnight In Room Dining Coordinator
You are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued while your organizational and communication skills anchor the In Room Dining department from an administrative perspective.

What is in it for you:

- Paid time off
- Medical, Dental and Vision Insurance, 401K
- Complimentary shift meal
- Employee benefit card offering discounted rates in Accor worldwide for you and your family
- Learning programs through our Academies designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- Career development opportunities with national and international promotion opportunities
What you will be doing:

- Consistently offer professional, friendly and engaging service
- Assist guests regarding menu items in an informative and helpful way
- Have full knowledge of all menu items, garnishes, contents and preparation methods
- Have full knowledge of all beverage lists
- Answer guest calls and guide the order taking process, upselling wherever possible
- Communicate guest needs effectively with Servers, Culinary team, and Leadership team
- Close checks in a timely manner
- Communicate proactively with Front Office, Sales, and Culinary teams to coordinate all VIP guest amenities
- Follow outlet policies, procedures and service standards
- Follow all safety and sanitation policies when handling food and beverage
- Follow daily assigned employee shift side work
- Pace all In Room Dining order distribution and deliveries to our standards
- Maintain departmental requisitioned supplies properly stored and organized
- Follows hotel uniform and grooming standards
- Other duties as assigned

Your experience and skills include:

-Previous Food & Beverage experience preferred
-Excellent communication and organizational skills
-Strong interpersonal and problem solving abilities
-Ability to work well under pressure in a fast paced environment
-Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times

Your team and working environment:

Austin's newest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Keywords: Fairmont Austin, Austin , Overnight In Room Dining Coordinator, Hospitality & Tourism , Austin, Texas

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