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Concierge - Mueller

Company: Alamo Drafthouse
Location: Austin
Posted on: May 14, 2022

Job Description:

*POSITION SUMMARY *
The Concierge is a hospitality guru who is guest-focused, flexible, and knowledgeable about movies. They make sure every need is taken care of, they share the excitement of our specialty programming with our guests, and help keep our facilities in world-class condition.


The Concierge is a representative of Alamo Drafthouse and is responsible for upholding our Core Values at all times. - They ensure every guest has an awesome experience by attending to their needs in a timely and helpful manner, from the moment they enter the door to the point they drive away from the parking lot.
* -*
*OUR MISSION*
To Ensure EVERY Guest Has An AWESOME Experience And Is EXCITED To Come Back
* -*
*OUR CORE VALUES*
*DO THE RIGHT THING*
We strive to be a force of good in our company, in our industry and in the world. We stand up for our beliefs even when it is hard. We start from a place of kindness.
-
*FOSTER COMMUNITY*
We value what is unique about each other and celebrate our differences. We treat each other with respect, support each other's passions, and help each other grow. We welcome healthy debate but don't tolerate intolerance. We take this commitment outside our 4 walls, creating neighborhood theaters that are deeply tied to the local community.
* -*
*BOLDLY GO*
Like the crew of the Starship Enterprise---, we seek out new experiences and pursue innovation in all of our work. We take risks and chart new territory. We learn from our mistakes and continuously improve.
* -*
*GIVE A SH!T*
We are passionate about creating awesome experiences. We obsess over every detail and take pride in our work because we know it makes all the difference to our guests and our teammates. Our pursuit of excellence drives us to do our best.

*Core Role Responsibilities*
* Uphold standards of behavior as defined by the company Core Values, Code of Conduct and Operational Guidelines -
* Maintains a cheerful, courteous disposition with neat, clean and professional attire
* Greets guests upon entering and departing the venue
* Answers phone and responds to questions and/or directs calls to the appropriate place
* Keeps Managers fully informed of all problems or unusual matters of significance - takes prompt corrective action where necessary or suggests alternative courses of action that may be taken
* Keeps lobby clean and free of clutter
* Keeps up-to-speed on current and upcoming movies and all special events at the venue
* Maintains the cleanliness and organization of the concierge desk
* Maintains stocking levels of necessary supplies
* Processes admission tickets to guests
* Maintains a balanced cash drawer - handles all in-venue ticket transactions
* Provides assistance to guests' special needs, such as helping those with disabilities
* Directs guest traffic within the venue
* Champions and adheres to all company safety and sanitation policies and procedures
* Team player, assisting other teammates as needed or when business needs dictate
*Qualifications*
* Holds a passion for the cinematic experience
* Ability to operate POS
* Ability to stand/walk at least 8-10 hours at a time
* Ability to reach, bend, stoop, and clean frequently
* Ability to read and write English
* Ability to verbalize and clearly respond to guests
*What We Offer*
* A fun workplace where you can be yourself and do awesome work!
* Free movies & food
* Paid time off
* Competitive pay
* Flexible scheduling
* Medical, dental, vision, FSA, HSA, and voluntary benefits are available for all full-time teammates

Keywords: Alamo Drafthouse, Austin , Concierge - Mueller, Hospitality & Tourism , Austin, Texas

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