Customer Service Representative

Company: Peak Performers
Location: Austin
Posted on: May 14, 2022

Job Description:

Job Description

• Are you looking for an opportunity to gain customer service experience at one of the Texas State Agencies?
• Do you enjoy helping others?
• Are you seeking a new position that will provide you with State Agency experience?
• Are you available to start ASAP? If you answered "yes" to these questions, Peak Performers may have an opportunity for you! We have partnered with a Texas State Agency to recruit for a Customer Service Representative in Austin, Texas.The position: As the Customer Service Representative you will perform routine (journey-level) customer service work. Work involves providing external customer service support and receiving and responding to public inquiries for information and/or state services. Your Tasks will include:
  • Responds to and performs a high volume of customer calls/inquiries and maintains customer accounts according to specific guidelines and procedures.
  • Communicates with the public by telephone, by email or regular correspondence, by fax, or over the Internet.
  • Documents calls into database, processes letters to customers, and performs other general clerical services.
  • Reviews and routes mail and other correspondence.
  • May research information to solve customer service problems.
  • May prepare, interpret, and disseminate information concerning agency programs and procedures.
  • May receive and process applications and payments for state services.
  • May create and maintain activity logs, files, and reports on services.
  • May interpret and explain rules, regulations, policies, and procedures.
  • Performs related work as assigned.You Have:
    • Must have experience in customer service.
    • Must have experience in clerical or administrative support work.
    • Graduation from a standard senior high school or equivalent is generally preferred.
    • Experience and education may be substituted for one another.
    • Must have data entry experience and the ability to type a minimum of 35 wpm
    • Ability to occasionally lift boxes 15-25#
    • Candidates will be tested on customer service and data entry
    • Knowledge of office practices and administrative procedures.
    • Skill in the use of standard office equipment and software.
    • Ability to respond to public inquiries in a timely manner; to implement administrative procedures; to interpret rules, regulations, policies, and procedures; and to communicate effectively.Project Term: ASAP – Aug 31st, 2022; potential for extension/permanent placementCompensation: $18/hr. (W2)Work Location: Austin, TX 78711Work Schedule: Monday through Friday, 8-5 What's it like to work for Peak Performers?
      • Qualified applicants with chronic medical conditions and/or disabilities receive job preference.
      • Our clients can hire you at any time - with no fee! We want you to get hired.
      • We pay weekly through direct deposit.
      • We offer ACA compliant health insurance at 60 days.
      • In business since 1994, our relationships span more than 25 years and thousands of job placements.All employment offers are contingent on the successful completion of a pre-employment criminal background check, in compliance with all applicable federal and state laws.Applicants for employment with Peak Performers must possess work authorization that does not require sponsorship for a visa now or in the future.Peak Performers is an equal opportunity employer and will consider all applicants without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. Peak Performers does not accept unsolicited resumes from headhunters, recruitment agencies or fee-based recruitment services. #DR035#peakperformers

Keywords: Peak Performers, Austin , Customer Service Representative, Hospitality & Tourism , Austin, Texas