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Ecommerce Customer Service Specialist

Company: Goodwill Central Texas
Location: Austin
Posted on: May 14, 2022

Job Description:

Job DescriptionJoin our Goodwill family and get a $750 bonus! All new Retail, Post-Retail, Ecommerce & Commercial Services Team members are now eligible for a $750 bonus. Inquire with one of our Recruiters for more details!COMPENSATION:$13.50 per hourCOMPANY:Established in 1958, Goodwill Central Texas is a non-profit organization that has transformed thousands of lives through the power of work. We are the leader in workforce development, one of the largest employers in our region, and a cornerstone of the community. Our mission is funded through our donation-driven retail stores, comprehensive business and staffing solutions, and generous community support. Our vision is to empower every Central Texan to transform their lives through work and education. Join the team whose work empowers people to transform their lives!COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION:Goodwill Central Texas is committed to fostering, cultivating and preserving a culture of diversity and inclusion in which all employees are valued for their skills, experience and unique perspective. This commitment is embodied in our company policies and in the way we do business. Working together as a diverse and inclusive organization is essential to our success.We embrace and encourage our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.POSITION SUMMARY:The eCommerce Customer Service Representative's (CSR) is responsible for handling all customer questions and complaints, give customers information about products and services, retrieve orders for local pick up, and process returns in a timely manner. The provide support digitally, over the phone and in person daily.RESPONSIBILITIES:

  • Responds to customer questions and emails using a variety of online platforms.
  • Writes concise and polite responses accordingly to department guidelines and policies.
  • Responsible for maintaining a high level of professionalism with internal and external customers and working to establish a positive rapport with each interaction
  • Holds a professional and courteous demeanor and tone with customers at all time
  • Works with Ecommerce Listers and Shippers as needed to resolve customer concerns.
  • Provides feedback to Ecommerce Listers regarding product questions.
  • Coordinates with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • Cross-trains as necessary in other functions of store operations and assists as needed in other areas of the store.
  • Works schedule set by supervisor in support of department, including work on weekends and holidays as needed.
  • Provides exceptional customer service to all our donors and customers.
  • Always maintains a professional demeanor.
  • Maintains a clean, safe, and organized work environment, including production area.
  • Maintains a professional appearance adhering to established dress code.
  • Complies with all GCT policies, including, but not limited to, reporting theft or misuse of company property or other illegal activities.
  • Demonstrates ethical behavior and complies with Corporate Compliance Program.
  • Participates in store meetings and trainings.
  • Meets mandatory training requirements.SUPERVISORY RESPONSIBILITY
    • Attend staff and other organizational meetings as required.
    • Positively represent GCT in meetings with outside agencies as assigned.
    • Demonstrates ethics and complies with Corporate Compliance Program
    • Other duties as assigned.PREFERRED QUALIFICATIONS
      • Sufficient eyesight and manual dexterity to differentiate between and classify items.
      • Ability to effectively communicate in English, verbally and in writing.
      • Excellent verbal and written communication skills
      • Must be able to sit or stand for up to 8 hours at a time.
      • Must be able to multi-task, and work both rapidly and efficiently.
      • Highly skilled with Windows PC and operating system.
      • Typing speed of 35 WPM or higher.
      • Ability to develop personal product knowledge base.
      • Prior eCommerce or online selling experience
      • Prior Customer Service experience
      • Previous thrift industry experience
      • Prior experience with online research for identifying collectibles.
      • High School Diploma or equivalent
      • Ability to provide exceptional customer service to all of our customers in a friendly and engaging way.BENEFITS:
        • Health insurance
        • Company paid life insurance
        • 403b matchAll qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Post offer background check is required to ensure applicant meets all eligibility requirements for the assigned customer/location. Alternative work locations may be offered as appropriate.Powered by JazzHRPneNZll2Ez

Keywords: Goodwill Central Texas, Austin , Ecommerce Customer Service Specialist, Hospitality & Tourism , Austin, Texas

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