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Valet Supervisor

Company: South Congress Hotel
Location: Austin
Posted on: January 15, 2022

Job Description:


One mile south of downtown Austin, 10 minutes from the University of Texas and just a 15 minute drive from Austin-Bergstrom International Airport, South Congress Hotel is centrally located and easy to access for both locals and out-of-town visitors. Designed as the living room for the neighborhood, South Congress Hotel is an 83-room boutique hotel designed to be a hub of activity for the community. A place for travelers and locals alike, the hotel has three unique restaurants, a coffee + bake shop, a rooftop pool, lobby bar, and two retail shops.


We are proud to offer competitive wages, health benefits, 401k plans, paid-time off for employees working 25+ hours a week, and a 50%-off employee discount across ALL New Waterloo restaurants.


Who you are: You are a master at first impressions and setting the tone. You enjoy the hustle and bustle of working in a fast-paced environment in which you can create positive experiences and leave lasting impressions.

What youll learn: People Skills, Safety, Organization, Key Auditing, Basic Car Service, Guest Satisfaction, Basic Concierge Knowledge, Fulfilling Guest Requests

What you'll do:

* Open entrance doors and welcome all guests to the property.

* Carry baggage weighing up to fifty (50) pounds to the guests room. Respond to request for bell service within approximately two (2) minutes.

* Ensure that the front lobby, front interior and exterior entrances are kept clean.

* Have knowledge of the hotel property, hotel staff, and hotel services with hours of operations.

* Sell the amenities of the hotel (i.e. restaurant, lounge, etc.).

* Pick up and deliver guest laundry for valet service.

* Be responsible for arrangements/storage of luggage carts. Extreme care and proper loading habits for protection of guest property should be taken when carts are in use. Continually watch for people in halls, around corners, in elevators, and be aware of any possible safety hazards.

* Deliver packages, faxes, and messages to guests. All should be attempted to be delivered within 15 minutes of receipt.

* Report and remove any safety hazards.

* Know your work schedule and follow it with a high degree of reliability.

* Work in a cooperative and friendly manner with fellow associates.

* Perform your job according to standard operating procedures.

* Implement all safety and emergency policies and procedures (i.e. evacuation, first aid, etc.) to include removing all safety hazards, following the organizations OSHA Hazcom program and safe lifting techniques.

* Utilize protective equipment, when applicable.

* Promptly report substandard (unsafe) conditions to management team.

* Promptly report any accidents, injuries, property damage or loss to management.

* Keep accurate communication flowing freely among all hotel departments.

* Inform management promptly of any work-related problems or guest complaints.

* Attend all scheduled training classes and meetings.

* Oversee the processing of training newly hired associates.

* Arrange for reasonable accommodations for person(s) with disabilities.

* Comply with all applicable federal, state and local laws and ordinances as they apply to the hotel, guests and associates.


* Must be 21 years or older + have a valid Texas Drivers License

* Safe driving record required

* Previous management experience in high-end hotel setting is preferred

* Ability to drive manual transmission


New Waterloo is an independent hospitality company. We are students, teachers, and leaders. Bartenders, hotel managers, hostesses, and event planners. Architects, artists, and chefs. Writers, photographers, and travelers. Hospitality is in our blood. Our brands include South Congress Hotel / Hotel Ella / El Rey Court / La Condesa / Sway / Caf No S / Maana / Central Standard / OTOKO / Il Brutto / Butler Park Pitch & Putt.

New Waterloo is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Keywords: South Congress Hotel, Austin , Valet Supervisor, Hospitality & Tourism , Austin, Texas

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