Busser great tips!!
Company: Corner Restaurant & Bar
Posted on: January 15, 2022
The Busperson ensures that all tables are clean, and properly
set. The Busperson maintains the cleanliness of the restaurant and
works with servers to ensure excellent guest service.
-Responsibilities:--- Provide the highest quality of service to the
guest at all times and anticipate and exceed guest expectations.
Know and live the mission and the White Lodging/brand basics.
Understand Hotel Improvement Plan.--- Complete assigned set-up,
side work and closing duties.--- Ensure all tables are clean and
properly set within the shortest amount of time possible.--- When
dealing with guests, utilize proper hotel-specific scripting.---
Check cleanliness of bus stand from previous shift and notify
manager of any problems. Set up the bus stand, restock and prepare
bus stand for shift change and/or close.--- Check high chairs and
booster seats for cleanliness and clean as necessary.--- Empty
trash and spot sweep the restaurant and bar floor.--- Bus tables
according to standard procedures. Pre-bus tables in accordance with
SOP.--- Follow sequence of service and utilize hotel specific
scripting.--- Remove dishes to dish room and break down trays as
necessary. Handle all dishes and glassware carefully.--- Fill and
refill water glasses when needed and serve bread, butter and
condiment tray.--- Check floor periodically and pick up or clean
litter.--- Ensure that side stands are adequately stocked and
equipment is clean.--- Carefully and properly stack heavy trays.---
Maintain a clean work area in accordance with hotel standards.
Clean service stations, including mopping floors and filling ice
bins. Complete daily and weekly cleaning schedule.--- Continually
remove dirty glasses, empty dinner dishes and used silverware from
guest table. Use proper cleaning cloth to wipe tables.--- Refill
salt and pepper shakers, candle cartridges and sugar caddy.---
Perform food runs as needed.--- Complete checklist at the
completion of each shift.--- Always answer the telephone in three
rings with a smile and answer questions accordingly or transfer as
needed.--- Attend work on time as scheduled and adhere to
attendance policy.--- Participate in daily preshift.--- Report
unsafe conditions and suspicious activity to Loss
Prevention/Management.--- Utilize Service Recovery/Defect Tracking
processes.--- Ensure security and confidentiality of all guest and
hotel information and materials.--- Practice energy
conservation.--- Notify manager/AYS of maintenance issues.---
Practice safety standards at all times and keep the property safe
for guests and fellow associates. Use wet floor signs as required.
Utilize personal protective equipment.--- Claim all tips in ADP and
on weekly tip sheet. Submit weekly tip sheet to manager by end of
pay week.--- Must complete Service Training Manual and be
certified/validated within 30 days of department orientation. Must
pass certification quiz/test for position.--- Wear proper uniform,
including nametag at all times in accordance with the Standards of
Appearance.--- Communicate properly and effectively with the guest,
associates and managers. Effectively respond to guest complaints.
Promote teamwork and associate morale--- Maintain knowledge of
hotel property, hotel staff, hotel services, hotel service hours of
operation and hotel surroundings (i.e. mall, restaurants).---
Adhere to all work rules, procedures and policies established by
the company. This includes, but is not limited to those contained
in the Associate Orientation Handbook and the red Emergency
Response Procedures Manual. Have a thorough knowledge of emergency
procedures. Complete Chemical Training and Blood borne Pathogen
Training.--- Follow proper key control procedures.--- Assist
Servers, Host/Hostess, Room Service and Bartenders as needed.---
Perform other duties as assigned. -
Keywords: Corner Restaurant & Bar, Austin , Busser great tips!!, Hospitality & Tourism , Austin, Texas
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