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Patient Concierge

Company: Austin Eye
Location: Austin
Posted on: November 23, 2021

Job Description:

About usAustin Eye was founded in 1969. Over the past 52 years, Austin Eye has grown to include 3 Ophthalmologists, 2 Optometrists, a Staff of approximately 50 employees, 2 locations, an Ophthalmology Ambulatory Surgical Center and a State-of-the-Art Laser Vision Correction Center.Our motto "Our Vision---Perfecting Yours" reflects the mission of Austin Eye - to create an exceptional team of ophthalmologists, optometrists, nurses, technicians and administrative staff immersed in a culture that is supportive, caring, and focused on helping people experience life to its fullest by enabling our patients to see their best through vision correction surgery.Our "Why" is that when a patient wants the very best care for their eyes to experience life to its fullest, that we have trained, prepared and have as our ethos providing best possible care available in the world - at all levels - customer service, administrative support, billing, medical and surgical care with a compassionate and caring spirit.We are committed to recruiting, training and retaining the finest staff possible. Our eye care team is devoted to providing exceptional customer service and medical and surgical eye care for our patients.We will continue to evolve and improve in every facet as an organization into the future.Austin Eye is an ophthalmology/eye surgeon practice providing state-of-the-art eye care and eye surgery for the Austin community.JOB SUMMARYWe are a busy medical/surgical eye care practice that seeks to develop a patient concierge team.This team will be stationed at our office and provide customer support by phone, email, or social media to patients who would like to schedule appointments with our eye care team or who have questions about their vision care needs.You are the first impression most important representative for our brand. A strong relationship between our patients and our doctors starts with you.Your responsibilities will be centered on gaining an understanding of the needs of our patients over-the-phone or via email as well as providing administrative support for other departments. We will teach you how to schedule patients for routine eye care, medical and surgical eye care. As you become more experienced, we will enable you to educate and counsel patients who have questions that can be addressed over-the-phone or via email. Our goal is to provide the best patient experience for each individual who contacts our office. We will train and assist you to perform your job to the highest standard. The opportunity to learn and advance with all facets of our ophthalmology practice exists for the right individual.This position is best suited to someone who enjoys staying busy throughout the day, can multi-task, is detail-oriented, enjoys working with people of all ages, and who enjoys working with people in-general. Outstanding customer service skills on the phone and strong computer skills are a requirement. We need you to be personable, reliable, honest and detail-oriented. Associates degree required, Bachelors preferred.Our office hours are Monday-Thursday, 8a-6p, Fridays 8 am - Noon. No weekends. We have two office locations: Central and Northwest Austin. You will be asked to work at both locations. To learn more about our practice, please visit our website at www.austineye.com , www.facebook.com/austineye, or on instagram @austineye2020.Please send a copy of your resume and a cover letter if you are interested in this position.Why Choose Austin Eye?Paid trainingMedical benefitsPaid time offPaid holiday and sick timeRetirement planning options (401(k))Employee discounts for vision care needsA supportive, caring, professional environment working side-by-side with individuals that are devoted to excellenceJob Type: Full-timeJob Type: Full-timePay: $18.00 - $20.00 per hourCOVID-19 considerations:We follow CDC guidelines for COVID precautions in a healthcare setting.Education:

  • Associate (Preferred)Work Location:
    • One locationWork Remotely:
      • NoWork Location: One location

Keywords: Austin Eye, Austin , Patient Concierge, Hospitality & Tourism , Austin, Texas

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