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Medical Customer Service Rep

Company: Robert Half Office Team
Location: Austin
Posted on: November 22, 2021

Job Description:

Description
Customer Service Representatives who love building solid customer relationships will be interested in Robert Half 's new position. We could have an excellent career opportunity for you, if you are an articulate and highly-skilled Customer Service Representative. This short-term contract / temporary to hire Customer Service Representative position could be for you, if you're available to work in Pflugerville, Texas. This position is located in a dynamic, rapidly-changing call center.
Responsibilities
--- Assist customers with new online system
--- Exceed standards of member service through timely, courteous and diplomatic call handling. Roughly 50-70 calls daily through a cue system.
--- Employs probing questions and actively listens to member issues or questions, showing interest and compassion and displaying empathy for the caller's situation
--- Research and resolve issues/complaints and determine appropriate resolution(s)
--- Keep member accounts current and completes member's transactional requests during the call
Requirements
+ Enthusiastic attitude and an engaging businesslike approach
+ Demonstrated ability to interact effectively with internal and external partners and clients/customers
+ Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Highrise, and Insightly
+ Strong communication and social skills
+ Proficiency with Microsoft office applications
+ 2+ years' experience with performing in a goal-driven & customer-focused environment preferred
If you derive professional and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today!
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit for more information.
2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use () .

Keywords: Robert Half Office Team, Austin , Medical Customer Service Rep, Hospitality & Tourism , Austin, Texas

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