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Customer Service and Electronic Repair Technician

Company: Asurion
Location: Austin
Posted on: April 8, 2021

Job Description:

OverviewOur team of In-Store Solutions Experts have great passion for technology and connecting customers to products that enhance their everyday lives through exceptional customer support and technical expertise. We sell solutions-based products and services by building authentic connections with customers that drive long-lasting relationships. The In-Store Solutions Expert will work inside a retail store, and be the face of Asurion, delivering award-winning, personalized customer experiences.

What you will do* Resolve customer issues by troubleshooting and repairing their electronic devices

* Sell personalized product solutions that meet customer needs

* Expand your knowledge of UBreakiFix's products and culture

* Deliver world class customer service

* Demonstrate UBreakiFix's Core Values in all interactions

* Be responsible for inventory management

What you need to be successful* A passion for solving problems and delivering solutions

* A love for people and the devices that enrich their lives

* One or more years of customer service/retail sales experience preferred

* Reliable and flexible when it comes to dealing with difficult situations

* The ability to quickly adapt in an ever-changing environment

* Motivated to meet and exceed evolving key performance objectives

* Ability to work a flexible retail schedule

You are a good fit if you have* Six months experience with product service support or electronics troubleshooting

* Knowledge of mobile devices and operating systems

* High School diploma or equivalent preferred

* Strong oral and written communication skills

* Strong teamwork and collaboration skills

* Basic knowledge of Microsoft Office

We take care of you* Competitive and incentive-based pay

* Benefits including health, dental, and vision

* Retirement Savings Plan

* Paid time off

* Tuition reimbursement program

* Ongoing training to grow your skills

Keywords: Asurion, Austin , Customer Service and Electronic Repair Technician, Hospitality & Tourism , Austin, Texas

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