Small Business Billing Support Customer Service Rep
Company: SPECTRUM
Location: Hutto
Posted on: February 24, 2021
|
|
Job Description:
At A Glance
Full-time entry-level to mid-level customer service role resolving
customer billing inquiries and account issues, adjusting services
as requested, and upholding positive customer
relationships.Profile: A flexible communicator and good listener
who can multi-task to solve problems. Billing Representatives use
patience and effective communication skills to uncover customer
needs, answer questions, and leave a positive impression on every
customer interaction.Benefits include fully paid training and time
off, comprehensive health packages, retirement savings, free
Spectrum services where available, and more.Are you ready for
something new?No matter your background, our training program can
put you ahead of the curve on the latest Spectrum technology. Being
professional, courteous, and organized helps you establish and
maintain positive relationships with your customers. Your
reliability, integrity and flexibility make you a wonderful
ambassador for the Spectrum brand. If you're ready to grow your
skills, this is an opportunity with a lot of potential.What is the
SMB Billing Representative role?It's about building relationships
and turning the knowledge you gain in training into customer
service wins. Small and Medium-Sized Business (SMB) Billing
Representatives make a real difference to their customers and the
company. You will learn how to provide over-the-phone account and
payment support services, including maintenance, activations, and
packaging, plus how to schedule field visits and when to escalate
calls to your support team. You'll meet regular sales goals by
educating customers about service options and upselling to increase
the value of their investment. Use your thorough understanding of
Spectrum products and services to navigate your way to successful
resolutions.It's all about learning and growingThis may be new for
you, but the journey is all mapped out. No matter your background,
our quick, thorough, fully paid training can bring you up to speed
on our advanced products and services in about five weeks. After
that, you'll be ready to field questions, process orders, revise
account records and more. Continuing updates help you stay current
on our newest products and services. With peer mentors and a
dedicated coaching line, we make sure you have everything you need
to create a smooth and streamlined experience for your customers
and yourself.With a deliberate path to successWe believe the best
people to lead are those who have been down the same road before.
Most of our supervisors started as Representatives themselves, so
they know exactly what kind of support will help you grow into a
successful employee. With well-established career paths across
multiple lines of business, advancement is a very real and
achievable goal. Make your first move toward a long and rewarding
career with Spectrum.The benefits are clearIn addition to the core
benefits - industry-leading retirement savings and 401(k) plans,
comprehensive health care insurance options, dental and vision
plans, flexible spending, family leave, and paid training and time
off - we offer free Spectrum products and services where available,
education assistance tuition reimbursement, employee discounts, and
a selection of other programs to support team members and their
families.What it takes to get startedThe minimum qualifications for
the Customer Service Billing Representative are:Ability to read,
write, speak, and understand EnglishHigh School Diploma or
GEDPreferred QualificationsPreferred qualifications for the
Customer Service Billing SMB Representative are:6 months or more of
billing customer support experience1 year or more heavy volume
phone experience in a call center or customer service capacity
Are you ready to join our team?
Now that you know a little more about us, are you ready to apply?
Heads up! There is a brief assessment in the application. We
recommend taking the assessment in a distraction-free
environment.
For more information on Spectrum's benefits, please click .
Keywords: SPECTRUM, Austin , Small Business Billing Support Customer Service Rep, Hospitality & Tourism , Hutto, Texas
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other Hospitality & Tourism JobsDomino's Pizza delivery job - Steiner Ranch - 6841 Description: We are hiring Delivery Drivers to join our team Our Delivery Drivers get to ride around town, listen to music, and make great money We have very flexible schedules and Company: Domino's Location: Austin Posted on: 03/8/2021 Restaurant Delivery Description: Your time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, stronger (more...) Company: Doordash Location: Jarrell Posted on: 03/8/2021 Restaurant Delivery Description: Your time. Your Goals. br What is DoorDash br Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, (more...) Company: Doordash Location: Coupland Posted on: 03/8/2021 Domino's Customer Service Rep/Pizza Maker - Four Point - 6384 Description: Our business is growing as our fan base increases Domino's Pizza is looking for customer service experts/pizza makers for our growing team. We need teammates who are adaptable, self-motivated, Company: Domino's Location: Austin Posted on: 03/8/2021 GM and Food (General Merchandise, Closing, Fulfillment, Inbound, Food & Beverage, Starbucks) (T1953) Description: ALL ABOUT TARGETAs part of our collaborative Company: Target Location: Austin Posted on: 03/8/2021 Housekeeper Description: About Discovery Senior Living Discovery Senior Living is a family of companies which includes: Discovery Management Group, Discovery Development Group, Discovery Design Concepts, Discovery Realty Group, (more...) Company: Discovery Senior Living Location: Austin Posted on: 03/8/2021 Cashier & Front End Services Description: As a cashier at Walmart, you are more than Company: walmart Location: Hallettsville Posted on: 03/8/2021 Delivery Driver / Courier - Start Delivering Today Description: Your time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, stronger (more...) Company: Doordash Location: Buda Posted on: 03/8/2021 Restaurant Delivery Description: Your time. Your Goals. br What is DoorDash br Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, (more...) Company: Doordash Location: Bastrop Posted on: 03/8/2021 25Q Multi-Channel Transmission Systems Operator-Maintainer Description: For the military to make strategic decisions, they depend on having the right information when they need it. Multi-Channel Transmission Systems Operator-Maintainers ensure the communication to make these (more...) Company: Army National Guard Location: Austin Posted on: 03/8/2021 |