User Success Specialist

Company: Stamps.com
Location: Austin
Posted on: September 16, 2020

Job Description:

As a SAAS Support / Customer Experience Specialist (AKA Gearhead), you ll b at the vanguard of ShipStation s customer interaction. You will tackle emails, live chats, and phone calls. Simultaneously, you will build and improve our customer experience structure to preemptively address customer concerns before they happen. You ll accomplish those tasks by developing an exhausti understanding of the application and working closely with ShipStation s tea of awesome engineers, designers, sales and marketing folks. If you are interested in being part of a cutting-edge SaaS software start-up that is loved by its customers, take a moment to apply! You_Must_Have * Superb communication skills: You understand that effective communication is about more than what you say, it s about taking the time to listen and understand. You can make complicated concepts sound easy or describe in detail the simplest of interactions. * A deep understanding of software and the web: You won t need to know how to code, but terms like PHP, SQL, and JavaScript shouldn t be foreign to you. You can quickly learn complex procedures, troubleshoot potential bugs on the fly (pun intended), and visualize customers screens from their description alone. * An empathetic desire to help: For you, a new inquiry isn t just a cas to close, but an opportunity to understand someone s story and make their life better. Our purpose as a company is to help online businesses to thrive. * Prior customer facing experience: Whether it was working the cash register at Starbucks or working as an Apple Genius, you must have experience working with customers. * Strong interpersonal skills ability to work with people with a variety of skills * Insane ability to Get Ship Done! Can you make good choi serve both the customer and company? We need folks who are passionate about delighting and retaining customers. * Would_Be_Great_To_Also_Have_Experience_With * B2B or SaaS support * Content creation for blogs and support articles * Running your own e-commerce business * Willing to accept hugs from customers * Anything else you re awesome at! (we d love to know) * ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet. If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us. Equal Opportunity Employer/Veterans/Disabled Equal Opportunity Employer/Veterans/Disabled If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here . Show moreShow less

Keywords: Stamps.com, Austin , User Success Specialist, Hospitality & Tourism , Austin, Texas