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Customer Service Coordinator

Company: Holt Cat
Location: Austin
Posted on: September 15, 2020

Job Description:

Holt CAT in Austin Texas is seeking a Customer Service Coordinator. The Customer Service Coordinator is responsible for scheduling, directing, monitoring service work, and ensuring a high-level Legendary Customer Service outcome for our customers. Our address is 9601 S I-35, Austin TX 78744. The hours for this position are from 7 am to 5 pm.Essential Functions:* Coordinates the daily work in progress to meet department goals through prioritization of work and appropriate scheduling of resources* Communicates with customers, coordinators, and sales representatives daily regarding scheduling, quoting, and repairing of equipment* Ensures that customers' expectations regarding communication, information and updates are met and/or exceeded* Collaborates with key parts and service employees to ensure the flow of information and processes are all focused on delivering Legendary Customer Service* Coordinates and follow up to ensure that customer service delivery expectation including completion deadlines, job costs, quality of service and invoicing* Provides quotes of all service work to be performed in Part and Service Quote software (PSQ), unless previously quoted and approved by the customer* Maintains consistent, accurate and timely coordination of information/paperwork/upload photos in communicating the flow of work and ensures that department operates efficiently* Processes customer payments via check, credit card, CAT access and apply to the job in Dealer Business System (DBS)* Generates all purchase orders and validates timely entry into work orders in DBS systems* Coordinates with Supervisor(s) on opening and closing work orders on a daily basis* Maintains department daily and monthly reports* Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards* Requires regular and punctual employee attendance* Performs other duties as assignedKnowledge, Skills, and Abilities:* Working knowledge of computers and multi-line phone systems* Working knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level* Knowledge of basic office practices, procedures, and processes* Excellent verbal, written, and communication skills* Exceptional customer service skills* Excellent interpersonal skills to establish working relationships with multiple departments a

Keywords: Holt Cat, Austin , Customer Service Coordinator, Hospitality & Tourism , Austin, Texas

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