Supervisor Customer Service

Company: Sprint
Location: Austin
Posted on: September 15, 2020

Job Description:

Job SummaryResponsible for the daily operations of a team of customer service representatives. Coordinates work activities to achieve the volume expected to meet operational requirements. Responsible for developing and leading the implementation of tactical plans to support the strategic initiatives. Responsible for achieving customer churn and service level objectives presented to them by Senior Management and implementing plans to achieve those objectives. Recognizes and recommends operational improvements. Responsible for the application and development of organizational policies and procedures. May approve special price concessions, quotes, bid allowances, or adjustments. Responsible for hiring, termination, coaching, teaching, training, developing and appraising direct reports' performance. Provides immediate supervision, monitors proactive and reactive workflow, and assigns tasks, goals and objectives.Our current hours of operation are as follows: 24 hours a day, 365 days a year - including Holidays.Absent a reasonable accommodation or military obligation, employees must be available to work a flexible schedule (including days, nights, weekends and holidays).Basic Qualifications* Bachelor's degree and two years related work experience or six years related work experience post high school* Two years experience in customer service* One year supervisory or management experiencePreferred QualificationsAbility to type 60 wpm.Will be administered a typing, spelling, grammar assessment.Bi-lingual applicants encouraged but not required (Spanish/English, French/English)In the Customer Service organization, we believe every agent should be the customer's advocate. Sprint is looking for highly motivated people who are dedicated to providing outstanding customer service and thrive on change. Join a team of highly motivated employees who believe every call is a new opportunity to re-enforce the reasons customers stay with us, because at Sprint, it's all about the customer experience!Sprint is a background screening, drug screening, and E-Verify participating employer and considers qualified candidates with criminal histories consistent with applicable law.Equal Opportunity Employer/Disability/Protected Veterans.Metro AreaUS-TX-AustinSprint is an Equal Opportunity Employer and has been recognized for its commitment to diversity and creating an inclusive workplace where all employees' backgrounds, talents and contributions are valued. Sprint reviews applications for employment without regard to the applicant's race, religion, color, creed, gender/sex, gender identity, national origin, genetic information, ancestry, age, citizenship, marital status, sexual orientation, protected veteran status, disability or any other classification protected by Federal, state or local law. Sprint is a background screening, drug-free workplace.Equal Opportunity Employer/Disability/Protected VeteransIf you are a qualified individual with a disability or a disabled protected veteran and need an accommodation or accessibility assistance to apply for one of our positions, you may submit a request by sending an email to careers@sprint.com or by faxing your request to 913-523-9980."Applicants have rights under Federal Employment Laws" Family and Medical Leave Act (FMLA) Poster; Equal Employment Opportunity (EEO) Poster; Supplemental Equal Employment Opportunity (EEO) is the Law Poster; Employee Polygraph Protection Act (EPPA) Poster; Pay Transparency Notice Poster; and the Philadelphia's Fair Change Hiring Law Poster.

Keywords: Sprint, Austin , Supervisor Customer Service, Hospitality & Tourism , Austin, Texas