AustinRecruiter Since 2001
the smart solution for Austin jobs

Customer Service Coordinator

Company: D.R. Horton, Inc.
Location: Austin
Posted on: June 28, 2020

Job Description:

D.R. Horton, Inc. is currently looking for a Customer Service Coordinator. The right candidate's primary goal is to facilitate completion of all customer warranty requests while maintaining a high level of customer satisfaction. This is achieved by scheduling subcontractors to make repairs. The Customer Service Coordinator is responsible for proactively resolving customer issues after the closing of the home. Essential Duties and Responsibilities include the following. Other duties may be assigned. --- Receive and confirm receipt of homeowner requests--- Makes initial contact with homeowners and/or Customer Service Technicians to schedule inspection appointments--- Evaluate homeowner repair issues to determine if they are warrantable items--- Communicates effectively to homeowner if repair issue is deemed not warrantable--- Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs--- Schedule and manage subcontractors to make designated warranty repairs--- Certifies warranty work is completed within contractor obligations--- Follow up with homeowners to ensure concerns are addressed in a timely and professional manner--- Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company--- Ability to work overtime--- Develops and maintains good rapport with subcontractors and homeowners--- Execute policies to ensure compliance with quality standards D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.Job Requirements:Required Qualifications High School Diploma or GED 6 months to 1 year related experience Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop Ability to apply common sense understanding to carry out instructions furnished in written, oral form or via DRH Warranty applications Proficiency with MS Office and email Ability to sit for majority of 8-hour workday; kneel and bend at the waist; climb, balance and stoop, crouch or crawl; walk up and down stairs; walk on unlevel terrain; use hands to finger, handle or feel; reach with hands and arms; talk and hear. Ability to lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance, color vision and peripheral vision The noise level is generally moderate but could be loud if performing duties in the field Preferred Qualifications Previous customer service experience Excel in effective and positive communications Work effectively in high pressure situations Ability to provide a systematic approach in carrying out assignments Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including: --- Medical, Vision and Dental --- 401(K) --- Employee Stock Purchase Plan --- Flex Spending Accounts --- Life Insurance --- Vacation, Sick, Personal Time and Company Holidays Build YOUR future with D.R. Horton, America's Builder. #WeBuildPeople2 Follow us on social media @hortoncareers for an inside look at our company and connect with us on LinkedIn for up to date job listings! LinkedIn, Twitter, Facebook, InstagramSDL2017

Keywords: D.R. Horton, Inc., Austin , Customer Service Coordinator, Hospitality & Tourism , Austin, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Restaurant Team Member - 4125 S Loop 1604 E (San Antonio, TX) - Unit # 919
Description: Job DescriptionThe Team Member is responsible for fulfilling Whataburger''s customer service commitment to excellence by ensuring each customer enjoys a hot, freshly-prepared product, of the highest quality (more...)
Company: Whataburger
Location: San Antonio
Posted on: 07/8/2020

92G Food Service Specialist
Description: It takes energy to keep the Army National Guard marching on, and that's where you take the lead. As a Food Service Specialist for the Guard, it's your duty to provide the sustenance your fellow Soldiers (more...)
Company: Army National Guard
Location: Austin
Posted on: 07/8/2020

Food Service Specialists
Description: Allen Tharp LLC San Antonio, TX About Us: Since 1985, Allen Tharp LLC has continuously and successfully operated Food Service Contracts both public and private throughout the State of Texas. Each and (more...)
Company: Allen Tharp & Associates
Location: San Antonio
Posted on: 07/8/2020


Prep Cook - Summit Chili''s
Description: Be A Part Of What''s Trending At Today''s Chili''s.Make Money. Grow Your Career. Be a Chilihead.Our Heart of House Team Members are responsible for setting the pace for a great shift, every shift. They (more...)
Company: Chilis
Location: San Antonio
Posted on: 07/8/2020

On-Demand Runner/Delivery Driver
Description: Are you looking for a flexible way to earn extra cash daily, make your own schedule, and provide a great experience to customers, all while having fun
Company: Favor
Location: Cedar Park
Posted on: 07/8/2020

Line Cook - Westside Commons Chili''s
Description: Be A Part Of What''s Trending At Today''s Chili''s.Make Money. Grow Your Career. Be a Chilihead.Our Heart of House Team Members are responsible for setting the pace for a great shift, every shift. They (more...)
Company: Chilis
Location: San Antonio
Posted on: 07/8/2020

Favor Delivery Driver
Description: Are you looking for a flexible way to earn extra cash daily, make your own schedule, and provide a great experience to customers, all while having fun
Company: Favor
Location: Round Rock
Posted on: 07/8/2020

Retail Price and Signage Coordinator
Description: DescriptionWe are genuine in our belief that sports make people better and so are you Immerse yourself in a workplace that loves to be active and lives the brand. Associates joining our team have an (more...)
Company: Dick's Sporting Goods
Location: Austin
Posted on: 07/8/2020

Favor Delivery Driver - No Experience Needed
Description: Are you looking for a flexible way to earn extra cash daily, make your own schedule, and provide a great experience to customers, all while having fun
Company: Favor
Location: Round Rock
Posted on: 07/8/2020

On-Demand Runner/Delivery Driver
Description: Are you looking for a flexible way to earn extra cash daily, make your own schedule, and provide a great experience to customers, all while having fun
Company: Favor
Location: Austin
Posted on: 07/8/2020

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Austin RSS job feeds