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Customer Service Representative

Company: CSC
Location: Austin
Posted on: March 28, 2020

Job Description:

People who work well together accomplish amazing things. We are a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service quality and devoted to continuous improvement, at CSC we make sure businesses across the globe are running smoothly and efficiently.

As a Customer Service Representative on the Annual Reports Prep and File team, you are the first point of contact to meet our customer's needs. Our Customer Service professionals are empowered to provide solutions quickly and professionally. We provide the training. You bring the drive, energy and commitment to provide world class service. This is a place where you will be encouraged and expected to be your best.

Many of our customer service specialists have previous experience in retail, hospitality, or restaurant service. People with experience in exceeding customer and client expectations in a call center also prefer our professional environment and the interesting work.

This position is full-time, five days a week/40 hours, Monday through Friday.

Some of the things you will be doing:

Building relationships with our customers to better understand their unique needs

Fulfilling requests and answering questions for internal and external customers

Responding to customer inquiries via email or on the phone

Data entry of client information

Electronic filing and retrieval of documents

Maintaining and updating customer records

Managing customer portfolios

Research and analysis of documents

Navigating quickly between multiple databases quickly and accurately

What technical skills, experience, and qualifications do you need?

We will ask you for examples of when you demonstrated the following:

Energetic self-starter who thrives in a fast-paced, team oriented environment

The ability to multitask

Attention to detail and accuracy

Strong prioritization and time management skills

Flexibility and agility

Problem solving skills

Strong computer skills and proficiency in MS Excel

Excellent verbal and written communication skills

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Keywords: CSC, Austin , Customer Service Representative, Hospitality & Tourism , Austin, Texas

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