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Healthcare Customer Service Representative - Temple

Company: TTEC
Location: Temple
Posted on: August 24, 2019

Job Description:

Healthcare Customer Service Representative Wheneverything's connected, how we connect is everything--- and we'd like to connectwith you too! We are looking for you to help us deliver exceptionalcustomer experiences as a HealthcareCustomer Service Representative with TTEC in Temple, Texas.AboutTTECWehelp global brands provide a great experience to their customers, buildcustomer loyalty, and grow their business. We were founded on one guidingprinciple: customer experiences that are simple, inspired, and more humandeliver lasting value for everyone. Your role brings that principle to life. Lifeat TTEC Asa global company, we're always on. When one of us is going to bed, a coworkerhalf-way around the world has already had their coffee (or tea) and is ready tograb the baton and run with it. We work at a fast pace around here and we'renot one for keeping the status quo. But just because we're busy, it doesn'tmean we don't know how to have fun. We're passionate about throwing companyevents that bring us together to laugh and celebrate each other's achievements.We're also big on taking time out for professional development and giving back.So, if you're looking for a work-life full of purpose, passion and careerpotential, keep reading---Asa TTEC Customer Experience Champion, You'll Enjoy

  • Fun, talented and witty teammates
  • Knowledgeable, encouraging, and present leadership
  • Family-friendly environment
  • Free-spirited, theme-based employee events
  • Diverse and community-minded organization
  • Career-growth and lots of learning opportunities for aspiring minds
  • And yes---all the competitive performance bonus opportunities and benefits you'd expectWhatYou'll be DoingDoyou have a passion for helping others and giving them peace of mind? Whetherit's getting answers for customers quickly, consulting on health-relatedproducts with compassion or resolving their issues with a smile, you'll be thedifference between their customer experience being just average or anexceptional one. We'll train you to be a subject matter expert in yourfield, so you can be confident in providing the highest level of servicepossible. And we trust you already have the necessary ingredient that can't betaught-a caring and supportive nature that will shine through as you helpcustomers through some of the more difficult times in their lives. You'll alsohave a chance to make great new friends and grow your career in a high-energy,family-friendly atmosphere.Ona typical day, you'll
  • Be providing full lifecycle customer service where you could accept inbound or might be calling out to provide follow up on a concern
  • Consult with customers on health-related products and services to provide the best solutions for their health and financial well-being
  • Maintain customer accounts and information
  • Respond to customer inquiries with compassion and active listening and support the best solution in an efficient manner
  • Resolve customer technical issues with patience and understanding
  • Identify additional needs customers may have and help them to upgrade products or servicesWhyYou? What You Bring
  • Excellent communication skills - for us that means you can adapt to new and different situations, read the behavior of others, have difficult conversations with ease, and defuse and resolve conflict. In other words, you have the gift of gab
  • Empathy is the key - it's so important it bears repeating
  • Ability to adapt and excel in a fast-paced work environment
  • Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
  • High school diploma or equivalent is the minimum and--- with education--- more is better
  • Handy with MS Windows and other computer applications
  • The passion and drive to make a differenceJoinUsWe encourage you to visit us at 1600 Eberhardt Rd., Temple TX 76504, Mondays through Fridays, 9 AM to 3 PM, text'TTEC' to 97211 or apply online today:1.Click on the Apply Nowbutton.2.You've applied, now what? Aftersuccessfully completing the online application, please make your communicationlines are open and regularly check your email for instructions.3.Thank you for applying - it's timeto share this opportunity with your network and experience the happiness ofworking with friends (besides us, of course).If you're a military veteran, active duty guardor reserves, or a military spouseWe value your experience and believe you're prepared and battlefield-ready inthe civilian world to take on TTEC's most innovative and challenging projects.Your hands-on experience with globalization means you're prepared to interactwith our clients and employees around the world. Overcoming adversity andadapting to change has prepared you to execute in our dynamic environment. Weare looking for team members where leadership is baked in from Day One. Whereinnovation and disruption are part of your DNA. We know that no job is asimportant as serving one's country, but we hope you'll find delivering amazingcustomer experiences to be another purpose worth serving!CareerChangers welcome hereTimeto change your career? Whether you've spent your career on the admin side inreceptionist, assistant, or support roles or you've been in sales, retail,restaurant or hospitality, we believe you have the skills it takes to join ourhealthcare associates' team. Formore information about TTEC or other jobs in Temple, Texas, visit ttecjobs.com or search #ExperienceTTEC throughoutsocial media to engage in the global conversation.As a condition ofemployment, TTEC requires all employees hired in the United States tosuccessfully pass a background check, and, depending on the location and clientprogram, to successfully pass a drug screening. TTEC is an EqualOpportunity Employer#Nexxt

Keywords: TTEC, Austin , Healthcare Customer Service Representative - Temple, Healthcare , Temple, Texas

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