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UX Designer (Clinical)

Company: Ascension
Location: Austin
Posted on: August 17, 2019

Job Description:

We Are Hiring We are HIRING UX Designers, preferably with clinical healthcare backgrounds, in Austin. You've designed products. You've designed experiences. Now come join us in building the future of people-centered healthcare. Be a part of creating something special from ground zero to make a difference in people's lives. Why Join Ascension? Ascension is in a moment of transformative change. A moment that builds upon a long history of caring for the health and well-being of millions of individuals, while also expanding and equipping our teams to become the mission-inspired, technology-enabled, people-centered health organization needed to support individuals in their health going forward. As part of this change, Ascension has established an in-house, interdisciplinary Design team tasked with designing the technology-enabled services and experiences of healthcare across the entire spectrum of care delivery. This team - in deep collaboration with colleagues in research, product management, technology, clinical practice, and more - uses human-centered design methods to understand the needs and motivations of our patients and providers and bring solutions to life. Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As the largest non-profit health system in the U.S. and the world's largest Catholic health system, Ascension is committed to delivering compassionate, personalized care to all, with special attention to persons living in poverty and those most vulnerable. In FY2017, Ascension provided more than $1.8 billion in care of persons living in poverty and other community benefit programs. Ascension includes approximately 165,000 associates and 34,000 aligned providers. Ascension's Healthcare Division operates more than 2,600 sites of care - including 153 hospitals and more than 50 senior living facilities - in 22 states and the District of Columbia, while its Solutions Division provides a variety of services and solutions including physician practice management, venture capital investing, investment management, biomedical engineering, facilities management, clinical care management, information services, risk management, and contracting through Ascension's own group purchasing organization What You Will Do Purpose of the Job: The newly formed Ascension Design team is looking for an experienced UX Designer to join us in designing the future of people-centered healthcare. This role is responsible for creating new patient and clinician digital experiences across all touchpoints in the daily health and healthcare journeys, including web communications, web applications, health record interfaces, communication systems, native mobile apps, telemedicine systems, and more. The work of the team includes research and synthesis to understand latent user needs, design explorations to iteratively generate design options, ample prototyping to bring ideas to life, collaboration with product, technology, marketing, and clinical colleagues, and a relentless passion for engaging directly with the user to continuously improve the experience. Your role will be part of the early formation of the interdisciplinary Design team, and you will help to put best practices in place for the team's digital design operations. You will teach your peers and mentor less experienced designers, and you will be part of bringing design and design thinking to non-design colleagues across the organization. Expert capability in digital interface design and the use of human-centered design methods are critical to this role. An understanding of how digital experiences connect to and are shaped by service design, communications design, technology, and marketing strategies is highly valued, as is experience with healthcare, E-commerce techniques, and behavioral economics. Come prepared to demonstrate your initiative, intuition, and results from whatever you've been working on in the past. Show us your portfolio of work. Tell us what inspires you. Show us what you've been up to, and we will do the same! Please include a link to your portfolio in your application. Key Responsibilities:

  • Lead strategic digital design projects from conception to execution
  • Establish digital design operations and support UX team development
  • Represent digital design capabilities with executive leaders across the organization Knowledge:
    • Empathy for the user and a deep understanding of user-centered design (UCD) practices and principles
    • Ability to identify design opportunities and iteratively evaluate and refine concepts through user-centered research and synthesis
    • Collaborating with colleagues to generate many possible design solutions
    • Rapid prototyping to bring concepts to life in service of learning and advancing understanding of user needs and behaviors
    • Conducting feedback discussions with users and internal stakeholders to refine concepts
    • Experience in both digital and non-digital flavors of UX
    • A basic understanding of various technologies, including a sensibility of technical limitations and an interest in the latest technological advancements
    • Aptitude in aligning product designs to business strategies and goals
    • Fluency in prototyping across a variety of media, such as sketching, user stories, user journeys, wireframes, Sketch, Invision, Adobe XD, etc.
    • A high level of proficiency with design management and the experience to advance the team's design operations
    • Excellent interdisciplinary team collaboration skills, including team leadership Location: Austin - Digital Studio - The Domain What You Will Need
      • Required Credentials: none
      • Education: Bachelor's or Master's degree in relevant design field preferred, although High school degree/GED + substantial work experience will be considered.
      • Work Experience: 5+ years professional design experience required; experience working in healthcare preferred. Must have a strong portfolio that visually showcases strength and diversity of work. Equal Employment Opportunity Ascension is an EEO/AA employer: M/F/Disabled/Vet.

        Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.E-Verify Statement Ascension participates in the Electronic Employment Verification Program.

Keywords: Ascension, Austin , UX Designer (Clinical), Healthcare , Austin, Texas

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