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Service Designer (Clinical)

Company: Ascension
Location: Austin
Posted on: June 15, 2019

Job Description:

We Are Hiring
We are HIRING Service Designers, preferably with clinical healthcare backgrounds, in Austin. You've designed products. You've designed experiences. Now come join us in building the future of people-centered healthcare. Be a part of creating something special from ground zero to make a difference in people's lives.
Ascension is in a moment of transformative change. A moment that builds upon a long history of caring for the health and well-being of millions of individuals, while also expanding and equipping our teams to become the mission-inspired, technology-enabled, people-centered health organization needed to support individuals in their health going forward.
As part of this change, Ascension has established an in-house, interdisciplinary Design team tasked with designing the technology-enabled services and experiences of healthcare across the entire spectrum of care delivery. This team - in deep collaboration with colleagues in research, product management, technology, clinical practice, and more - uses human-centered design methods to understand the needs and motivations of our patients and providers and bring solutions to life.
Why Join Ascension?
Ascension () is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As the largest non-profit health system in the U.S. and the world's largest Catholic health system, Ascension is committed to delivering compassionate, personalized care to all, with special attention to persons living in poverty and those most vulnerable. In FY2017, Ascension provided more than $1.8 billion in care of persons living in poverty and other community benefit programs. Ascension includes approximately 165,000 associates and 34,000 aligned providers. Ascension's Healthcare Division operates more than 2,600 sites of care - including 153 hospitals and more than 50 senior living facilities - in 22 states and the District of Columbia, while its Solutions Division provides a variety of services and solutions including physician practice management, venture capital investing, investment management, biomedical engineering, facilities management, clinical care management, information services, risk management, and contracting through Ascension's own group purchasing organization
What You Will Do
Purpose of the Job:
The newly formed Ascension Design team is looking for an experienced Service Designer to join us in designing the future of people-centered healthcare. This role is responsible for creating seamless service experiences for patients, caregivers, and clinicians, with consideration for entire end-to-end journeys. As a comprehensive healthcare system that includes a vast range of healthcare services, this could include the design of virtual care delivery, nurse communications, remote health monitoring, operating room operations, financial transparency and payment, care coordination, and more.
The work of the team will be anchored in human-centered design methodology and include research and synthesis to understand latent user needs, design explorations to iteratively generate design options, ample prototyping to bring ideas to life, collaboration with design, product, operations, or marketing, and clinical colleagues, and a relentless passion for engaging directly with the user to continuously improve their experience.
Your role will be part of the early formation of the interdisciplinary Design team, and you will help to put best practices in service design in place for the team. You will teach your peers and mentor less experienced designers, and you will be part of bringing design and design thinking to non-design colleagues across the organization.
Expert capability in assessing service journeys and the use of human-centered design methods are critical to this role. An understanding of how services interplay with digital experiences, technology, communications, and physical environments is highly valued, as is experience with healthcare, retail services, and behavioral economics.
Come prepared to demonstrate your initiative, intuition and results from whatever you've been working on in the past. Show us your portfolio of work. Tell us what inspires you. Show us what you've been up to, and we will do the same!
Please include a link or a copy of your portfolio in your application.

Key Responsibilities:

  • Lead strategic service design projects from conception to execution
  • Establish service design best practices and support service design team development
  • Represent service design capabilities with executive leaders across the organization Knowledge
    • Empathy for the user and a deep understanding of user-centered design (UCD) practices and principles
    • A strong portfolio of work in service design, showcasing experience across the span of the design process
    • Ability to identify design opportunities and iteratively evaluate and refine concepts through user-centered research and synthesis
    • Collaborating with colleagues to generate many possible design solutions
    • Rapid prototyping to bring concepts to life in service of learning and advancing understanding of user needs and behaviors
    • Conducting feedback discussions with users and internal stakeholders to refine concepts
    • Experience in designing with a wide range of service experience media, such as interpersonal communications, digital technologies, physical communications collateral, and physical space design.
    • Fluency in service design methods, such as creation of user journeys, service blueprints, service playbooks, service provider training, and more
    • Excellent interdisciplinary team collaboration skills, including team leadership What You Will Need
      • Required Credentials : none
      • Education : Bachelor's or Master's degree in relevant design field preferred, although High school degree/GED + substantial work experience will be considered.
      • Work Experience : 5+ years professional design experience required. Must have a strong portfolio that visually showcases strength and diversity of work. #m!t2020
        Equal Employment Opportunity
        Ascension is an EEO/AA employer: M/F/Disabled/Vet. For further information regarding your EEO rights, click on the following link to the "EEO is the Law" poster:
        Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
        E-Verify Statement
        Ascension participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.
        E -Verify (link to E-verify site)

Keywords: Ascension, Austin , Service Designer (Clinical), Healthcare , Austin, Texas

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