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Medical Scheduling Representative - Austin

Company: Texan Allergy LLC
Location: Austin
Posted on: December 9, 2018

Job Description:

Description:This position is often the first employee to ever engage our patients and they set the standard of making the Texan Allergy experience a memorable one. The Scheduling Representative coordinates between patients, billing, our triage nursing staff and many other important roles within Texan Allergy. This position is a bilingual required position and is based in our Central Austin office and involves call center based activities that requiring only indirect contact with patients. If you are a self-motivated, team player who enjoys helping your organization succeed then Texan Allergy may be the place for you!Compensation is an hourly base plus an opportunity to earn bonuses based on company goals after 60 days of employment.Texan Allergy offers a competitive pay along with medical/dental coverage, paid holidays, generous PTO. We also offer 401K after 1 of service.Our hours of operation for this position are 8am 5pm Monday through Thursday and 8am-12pm on FridaysPrimary responsibilities include:

  • Answer approximately 50-60 inbound calls per day
  • Schedule appointments for patients in all Texan Allergy locations statewide
  • Answer questions and provide patient-focused service, while promoting a positive impression of Texan Allergy.
  • Act as a liaison for patients and other departments, directing calls as needed
  • Make confirmation calls and reschedule patients as needed
  • Data entry with exceptional attention to detail. Requirements: Qualifications
  • Ability to demonstrate exceptional customer service skills
  • Ability to finish assigned duties in a timely manner, with minimal supervision
  • Self-starter, motivated to complete additional duties when time allows
  • Ability to handle confidential and sensitive patient information
  • Ability to communicate effectively on the telephone
  • Ability to work in a fast paced, high volume call center environment
  • Ability to work well with others and responds cooperatively to supervision and feedbackExperience:
  • Bilingual required
  • Scheduling experience a plus
  • Medical office experience a plus
  • Knowledge of health insurance a plusTexan Allergy is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.PM18 1

    Keywords: Texan Allergy LLC, Austin , Medical Scheduling Representative - Austin, Healthcare , Austin, Texas

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