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Austin 13 - Pharmacy Care Representative - FT

Company: H-E-B
Location: Austin
Posted on: November 10, 2018

Job Description:

RESPONSIBILITIES OF THE POSITION: * Provide great customer service and role model service standards * Receive inventory; check delivery for accuracy compared to invoices * Stage inventory by breaking out the inventory into sections for stocking * Stock inventory * Return tote to backroom for shipping back to warehouse * Check line by line receiving * Contact H-E-B warehouse or vendor if inventory is short * Ensure caps, vials, bags, and other inventories are stocked in the correct place. * Process Customer transactions at register * Filing, Retrieving, and maintaining prescriptions in the Will Call Area * Receiving written prescriptions from customers and obtain demographic and profile related information * Receiving refill prescription numbers (over the phone and at drop off counter) and obtaining profile related information * Answer the telephone and direct calls to appropriate person * Ensure the privacy and confidentiality of Personal Health Information (PHI) as required by HIPAA * Direct Customers to Counseling window for Pharmacist consultation * Maintaining Insurance signature logs by date of fill * Primary person responsible for outside and inside Department presentation and sanitation * Verify scripts are going to the correct store * Verify orders on prescriptions (names, number of orders per bag, etc.) * Filing and maintaining prescription hard copies * Assist Technicians and Pharmacists as necessary to ensure efficient and complete production for the shift * Other duties may be assigned as necessary REQUIREMENTS FOR THE POSITION: * High school diploma or equivalent * Must be at least 18 years of age * Retail experience preferred; pharmacy experience strongly preferred * Excellent communication skills and telephone etiquette * Basic mathematical skills * Basic computer skills (MS Windows, HEB Intranet) * Strong team orientation, willing to pitch in at any moment for any reason. * Experience working in a fast paced environment * Must be a self-starter, and be able to work with little direct supervision * Ability to multitask and manage multiple priorities * Must be able to work rotating shifts to include weekends; must be flexible to the needs of the business * Welcomes working in a team oriented environment and is open to cross-training * Ability to maintain composure in high stress situations * Pharmacy Care Representative Training & Certification * ACR training or Cash handling skills * Clerk training 501 * Company Orientation * HIPAA trained * Function in a fast-paced, retail, office environment * Lift 20 lbs or more on a regular basisSDL2017

Keywords: H-E-B, Austin , Austin 13 - Pharmacy Care Representative - FT, Healthcare , Austin, Texas

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