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Registered Nurse (RN) One Call Transfer - Nights SIGN ON BONUS / RELOCATION ASSISTANCE AVAILABLE

Company: Partnership Market Office
Location: Austin
Posted on: April 15, 2018

Job Description:

POSITION SUMMARY

The ONE CALL Center Transfer Nurse is responsible for triage of patients to an appropriate HCA Central & West Texas Division hospital through IP and ED transfers and Direct Admissions.

PRINCIPAL RESPONSIBILITIES



  • Responsible for accepting and tracking all hospital patient transfers and transports. Must be proficient in EMTALA and document all transfers on transfer intake sheet.
  • The Transfer Nurse is responsible for completing the feedback loop regarding successful/unsuccessful patient transfer to receiving facility and any status changes during that transfer
  • Communicates with physicians and their offices and outlying facilities if bed placement of a specific patient will be problematic. Uses critical thinking skills to determine the best course of action which will be satisfactory to the patient, the physician, and the hospital.
  • Works collaboratively with other team members as required to develop and implement the plan of care.
  • Consults with on-call physician and/or urgent care physicians on patient care and advice when appropriate.
  • Establishes and maintains a high degree of awareness and knowledge of each CWT Division hospital---s medical staff, services, and specialty services.
  • Makes suggestions and utilizes creative thinking and acquired knowledge to assist in assessing situations and improving department decision-making and action.
  • Proficient in running Teletracking, Bed Management and other Call and office-oriented systems as needed.
  • Provides assistance in maintaining accurate database of information.
  • Assists in data collection, monitoring, evaluation, and analyzing of triage problems for the purpose of developing and implementing protocols, policies and procedures.
  • Exhibits excellent customer relationship skills, including telephone and personal contact with all of the call center---s internal and external customer groups, i.e.,CWT Division hospitals, referral hospitals, clinics, physicians and their office staffs, EMS, etc.
  • Deals effectively with unsatisfied customers using STUDOR principals.
  • Confidentiality is maintained in sensitive situations or when dealing with classified materials.


    License/Certification

    Required: Current Texas RN licensure

    Education

    Required: Graduation from an accredited ADN or Diploma program

    Preferred: BSN



    Experience

    Minimum 2 years ER, acute care experience or critical care experience

    OR

    5 years of Med Surg experience

    OR

    3 years of Case Management, House Supervisor, IMC/Tele, OR or Pre-Op experience

    Knowledge/Skills/Abilities

    -- Previous telephone triage experience preferred

    -- Excellent communication and interpersonal skills including diplomatic and friendly telephone manner and use of professional vocabulary

    -- Ability to self manage by taking responsibility to initiate, assess and take action

    -- Ability to function calmly in stressful situations

    -- Knowledge of CWT Division hospital services lines and clinical capabilities

    -- Proven basic typing skills, 30 wpm

    -- Basic personal computer skills

    -- Positive, enthusiastic, helpful personality

    -- Customer service oriented

    -- Physical requirements include the ability to sit for extended periods of time and work in a confined space

    Keywords: Partnership Market Office, Austin, Registered Nurse (RN) One Call Transfer - Nights SIGN ON BONUS / RELOCATION ASSISTANCE AVAILABLE, Healthcare, Austin, Texas

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