Ambulatory Service Representative - Baylor Clinics Childrens Hospital OF SAN Antonio
Company: Christus Health
Location: San Antonio
Posted on: June 25, 2025
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Job Description:
Description Summary: Performs a variety of complex
administrative duties for patients in need of routine and/or urgent
appointments, medical procedures, tests, and associated ancillary
services in an ambulatory in/outpatient setting. Assess patients’
needs, including but not limited to, financial counseling,
interpreter services, social services and refers to appropriate
person or area. Alerts providers to emergent patient care needs.
Responsibilities: - Receives and directs phone calls from patients
and physician offices - Schedules patients for treatment by
multiple providers and treatment areas, and arranges a variety of
associated tests and procedures according to established guidelines
and specific criteria - Prioritizes appointments in a manner that
fosters optimum patient care, efficient utilization of physician’s
clinical staff, as well as equipment and facilities - Handles
urgent patient care calls and may alert providers to emergent
patient care symptoms and concerns - Schedules urgent care
appointments as needed and directed by physician - Greets patients
for scheduled and/or urgent care appointments and procedures -
Confirms and verifies patient demographic and insurance information
- Collect co-payments from patients upon arrival when applicable -
Obtains signatures of consent from patient/guardian for treatment
authorization and insurance/billing information - Collaborates with
insurers to obtain patients’ prior authorizations for procedures
and tests as needed - Follows guidelines established by insurers to
ensure that pre-authorization, pre-certification, and physician
referrals for treatment are obtained prior to patient visits. -
Verifies eligibility for procedures or tests from various health
care institutions - Reviews and audits billing discrepancy reports
and research errors for resolution - Maintains accurate and timely
records, logs, charges, files, and other related information as
required - Performs a variety of related administrative and
clerical duties, such as retrieving files and other records,
faxing, collating, data entry, and relaying messages to physicians,
residents and staff - Prepares special reports or spreadsheets for
physicians as requested - Complies with established departmental
policies, procedures and objectives - Complies with all health and
safety regulations and requirements - Contributes to maintaining a
respectful environment of professionalism, tolerance, and
acceptance toward all employees, patients and visitors - Performs
other duties as required. Requirements: Education/Skills - High
School Diploma or GED - Proficient in software and computer systems
- Knowledgeable of business office terminology / procedures -
Ability to multi task and work under stressful situation -
Effective written and verbal communication skills Experience - 1
year of customer service experience required - Experience with
medical office terminology preferred Licenses, Registrations, or
Certifications - N/A Work Schedule: Varies Work Type: Full Time
Keywords: Christus Health, Austin , Ambulatory Service Representative - Baylor Clinics Childrens Hospital OF SAN Antonio, Healthcare , San Antonio, Texas
