Remote Overnight Crisis Hotline Qualified Mental Health Professional (QMHP)

Company: Integral Care
Location: Austin
Posted on: September 17, 2023

Job Description:

Job Number: 23-361-11806Job Summary: The
Integral Care Call Center is the first contact and representation of Integral
Care by phone to the public, consumers and providers. Calls, texts, and
chats coming into Integral Care's main phone numbers as well as calls from
contract partners are answered by Call Center staff 24/7, including
holidays. The QMHP's primary purpose is to handle crisis calls, texts, and
chats by providing crisis intervention services and risk assessments, to
complete initial screenings, provide information about Integral Care services,
provide community referrals and support, link callers with the appropriate
service providers, and assist with scheduling appointments. These duties are
completed with a focus on customer care, wherein staff will find ways to best
meet the needs of clients. These job duties are performed under the supervision
of an LPHA. The QMHP has moderate latitude for the exercise of independent
judgment in most tasks performed, and works closely with a multitude of
community partners, including but not limited to APD, TCSO, medical facilities,
and schools.
Regular, predictable attendance is considered to be an
essential requirement for this position. Other duties may be assigned. May
require a flexible work schedule.
Integral
Care employees are to be committed to fostering an open, inclusive, and
supportive environment that welcomes and embraces diversity in all
forms. Integral Care defines diversity broadly to include race, ethnicity,
abilities (mental/physical), gender, gender identity, immigrant status,
language, religion, sexual orientation, socioeconomic status, veteran status,
age, and other groups.
Integral
Care employees are to strive to maintain a trauma sensitive workplace, to
embrace trauma sensitive and informed practices, and to foster a supportive and
welcoming environment of care.Education:Required:

• Graduated from an accredited college or university with a Bachelor's degree with a major specialization in Human/Behavioral/Social Services or related field. Preferred:
  • Graduated from an accredited college or university with a Master's degree with a major specialization in Human/Behavioral/Social Services or related field. License: Required:
    • Current and valid driver's license and a clean driving record. Experience: Preferred:
      • Direct client care experience in mental health assessments, diagnosis, and treatment.
      • Bilingual in Spanish.Hours: Full Time.Workhours: 5:00PM-3:00AM.Workdays: Wednesday-Saturday.Salary: $22.35 - $23.47 an hour based on education. Position is eligible for differential pay.
        • Second Shift: $3.25
        • Third Shift: $4.25
        • Weekend Shift: $5.00 Why join us: Integral Care has proudly served Travis County residents for the past 50 years. As the largest provider of behavioral health services in Travis County, we are dedicated to improving the lives of adults and children living with mental illness, substance use disorder and intellectual and developmental disabilities. By joining our team, you will find rewarding work every day alongside people who have as much compassion as you. Join us and together we can help improve the quality of life for the people we serve. Imagine your career at Integral Care!Employee Benefits:
          • Medical, Dental and Vision insurance
            • Generous vacation/holiday/sick leave
            • Life and Short-term/Long-term Disability Insurance
            • Employee Assistance Program (EAP)
            • 403(b) retirement account
            • 401(a) employer contribution retirement account
              • Gold's gym membership discount
              • Mileage reimbursementIntegral Care strives to maintain a diverse workforce. We encourage all to apply, including those who have knowledge and/or experience working with underserved populations, including Asian and Pacific Islander, Black/African American, Hispanic/Latino, and LGBTQA communities.All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex or age.For specific positions, additional compensation may be available to those who are bilingual in both English and one of the following languages: Spanish, Chinese, Vietnamese, Korean, or Burmese. (PM16)LPHA Keywords: Mental Health Therapist, Mental Health Counselor, Licensed Professional Counselor, LPC, Licensed Clinical Social Worker, LCSW, Licensed Marriage and Family Therapist, LMFT, Behavioral Health Therapist, Psychotherapist, Senior Clinician, Licensed Clinician, Clinical Mental Health Professional, Program Therapist, LPHA, Licensed Practitioner of the Healing Arts, Licensed Practitioner, Therapist, CounselorQMHP Keywords: Qualified Mental Health Professional, QMHP, Case Manager, Rehabilitation Specialist, Service Coordinator, Mental Health Professional, Mental Health Specialist, Social WorkerLCDC Keywords: Counselor, LCDC Counselor, LCDC Intern, Counselor Intern, Licensed Chemical Dependency Counselor, Substance Abuse Counselor, Direct Care Staff, Caseworker
                

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