LPN/LVN Patient Navigator Healthcare WellMed Austin TX
Company: UnitedHealth Group Inc.
Location: Austin
Posted on: January 26, 2023
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Job Description:
Do you have compassion and a passion to help others?
Transforming healthcare and millions of lives as a result starts
with the values you embrace and the passion you bring to achieve
your life's best work.(sm)
The Patient Navigator (PN) enhances navigation through the
complexity of hospital admissions for patients and providers as
dedicated patient-care facilitators without clinical
responsibilities integrated as full members of the inpatient care
team responsible for enhancing communication between and among
patients and providers. This position will be under the general
guidance of the Administrator responsible for inpatient hospital
service.
Primary Responsibilities:
* Reconcile inpatient census with hospitalists and Trucare
information
* Assist hospitalists to obtain medical records from outside
entities including accurate medication list, specialist consults,
hospital records, and any other records requested
* Obtain follow up appointments with primary care physician, and
specialists if applicable, prior to discharge, working with the
case management and transitions team to coordinate optimal
timing
* Liaison for the hospitalists and patients to the clinic health
coaches, triage nurses, clinic administrators and primary care
physicians if any information needed from hospital portal
* Obtain accurate medication lists on admission and discharge from
inpatient facility. Utilize eCW and ePRG as needed to reconcile
information
* Assist with medication delivery to patients prior to discharge
through relationships with local pharmacy
* Communicate by phone to patients and families after discharge to
identify barriers and issue which could possibly cause readmission
while appropriately working with primary care clinic staff to
resolve
* Coordinate referrals to Palliative Care Program or hospice when
requested
* Follow up with hospital and WellMed Case Managers prior to
discharge to ensure discharge planning occurs in a timely manner.
Be available to answer questions regarding discharge plan and needs
of patient and/or family
* Coordinate medical record requests for outside records as needed
by the hospitalist team, utilitizing eCW as appropriate or
communicating directly with outside physicians
* Assist with DataRAPs initiative to utilize hospitalist encounters
to capture HCC codes, including tracking mechanism to measure
success
* Gather data as needed and organize participation in PCC meetings
creating better collaboration between primary care physicians and
hospitalists
* Assist with completion of patient satisfaction surveys for the
providers on the hospitalist team including data entry into the
appropriate database
* Work with the administrator and hospitalists to identify issues
affecting quality, readmissions, leakage, and increased length of
stay while working to identify processes to improve
* Monitor quality measures in EPRG to so that when possible metrics
can be addressed while in hospital. Understand how to access pink
box report and other tools to notify hospital teams of any gaps
outstanding for each patient
* Performs other related duties as assigned
This is an office-based position near Capitol HWY 360 / Presidio
Bldg.
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.
Required Qualifications:
* High School Diploma or GED
* Texas Licensed Vocational Nurse
* 2+ years of administrative support experience
* Basic knowledge of Microsoft Office products, including Word and
Outlook
* Medical terminology knowledge base
* This position requires Tuberculosis screening as well as proof of
immunity to Measles, Mumps, Rubella, Varicella, Tetanus,
Diphtheria, and Pertussis through lab confirmation of immunity,
documented evidence of vaccination, or a doctor's diagnosis of
disease
* Full COVID-19 vaccination is an essential job function of this
role. Candidates located in states that mandate COVID-19 booster
doses must also comply with those state requirements. UnitedHealth
Group will adhere to all federal, state and local regulations as
well as all client requirements and will obtain necessary proof of
vaccination, and boosters when applicable, prior to employment to
ensure compliance. Candidates must be able to perform all essential
job functions with or without reasonable accommodation
Preferred Qualifications:
* 2+ years of experience in a physician's clinic or hospital
* Additional years of experience working in a medical care setting
as a receptionist or medical assistant
* Bilingual language proficiency (English/Spanish)
* Possess and demonstrate excellent organizational skills, customer
service skills, and verbal and written communication skills to
include but not limited to patients, physicians, clinical staff,
contracted providers and managers
* Maintain and demonstrate a high degree of professionalism to
include both personal conduct and appearance at all times
* Maintain strict confidentiality at all times to include but
limited to patients and coworkers
* Able to comply with all organizational policies regarding ethical
business practices
* Able to adhere to all department policies and procedures
* Able to work independently, with some supervision and direction
from manager
Physical & Mental Requirements:
* Ability to lift up to 25 pounds
* Ability to push or pull heavy objects using up to 25 pounds of
force
* Ability to sit for extended periods of time
* Ability to use fine motor skills to operate office equipment
and/or machinery
* Ability to receive and comprehend instructions verbally and/or in
writing
* Ability to use logical reasoning for simple and complex problem
solving
To protect the health and safety of our workforce, patients and
communities we serve, UnitedHealth Group and its affiliate
companies require all employees to disclose COVID-19 vaccination
status prior to beginning employment. In addition, some roles and
locations require full COVID-19 vaccination, including boosters, as
an essential job function. UnitedHealth Group adheres to all
federal, state and local COVID-19 vaccination regulations as well
as all client COVID-19 vaccination requirements and will obtain the
necessary information from candidates prior to employment to ensure
compliance. Candidates must be able to perform all essential job
functions with or without reasonable accommodation. Failure to meet
the vaccination requirement may result in rescission of an
employment offer or termination of employment
Careers with WellMed. Our focus is simple. We're innovators in
preventative health care, striving to change the face of health
care for seniors. We're impacting 550,000+ lives, primarily
Medicare eligible seniors in Texas and Florida, through primary and
multi-specialty clinics, and contracted medical management
services. We've joined Optum, part of the UnitedHealth Group family
of companies, and our mission is to help the sick become well and
to help patients understand and control their health in a lifelong
effort at wellness. Our providers and staff are selected for their
dedication and focus on preventative, proactive care. For you, that
means one incredible team and a singular opportunity to do your
life's best work.(sm)
WellMed was founded in 1990 with a vision of being a physician-led
company that could change the face of healthcare delivery for
seniors. Through the WellMed Care Model, we specialize in helping
our patients stay healthy by providing the care they need from
doctors who care about them. We partner with multiple Medicare
Advantage health plans in Texas and Florida and look forward to
continuing growth.
Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity/Affirmative Action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
OptumCare is a drug-free workplace. Candidates are required to pass
a drug test before beginning employment.
Keywords: UnitedHealth Group Inc., Austin , LPN/LVN Patient Navigator Healthcare WellMed Austin TX, Healthcare , Austin, Texas
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