Medical Assistant (Phone Triage)

Company: Premier Family Physicians
Location: Austin
Posted on: August 6, 2022

Job Description:

Job DescriptionWe are an independent, physician-owned practice that has been serving Austin families for more than 25 years. Our six locations and extended hours offer patients convenience, while our patient oriented practice delivers personalized, relationship-driven service and continuity of care. Our care teams truly serve as comprehensive health care managers for our patients. We are united by the belief that health care can be better.We strive to make every patient experience positive, defined by the highest quality care, exceptional service, and prompt & convenient access. If you are motivated by helping others, come join us!Responsibilities of the job:

• Answer inbound patient calls to support scheduling, general medical questions and help coordinate patient needs.
• Manage medical provider schedules/reschedules/cancel appointments as requested.
• Triage patient calls to assess severity/complexity/appropriate action of call.
• Timely website appointment request/ custom form maintenance.
• Interact as resource to staff on website questions and issues.
• Talk to patients having problems with the website and solve website/EMR issues.
• Relay and explain lab/radiology, and other results to patients.
• Relay provider message/instructions.
• Refill medications per protocolShifts vary from: 7 am-5:00 pm Monday-Friday, with occasional Saturdays 8 am-1 pmLocation: 5625 Eiger Rd. Suite 200, Austin, TX 78735Requirements:
  • High School Diploma
  • Dependable & punctual
  • Desire to serve patients
  • Good verbal and written communication skills
  • Must be able to type 40-50 WPM (words per minute)Preferred:
    • Medical Assistant Diploma & Certification
    • Experience using an electronic medical record
      • 1 year of experience in healthcareBenefits:
        • Health, Dental and Supplemental benefits
        • 401k with employer match
        • Paid Time Off
        • Associate Discounts
          
          Job Posted by ApplicantPro

Keywords: Premier Family Physicians, Austin , Medical Assistant (Phone Triage), Healthcare , Austin, Texas