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Specialty Pharmacy Patient Care Advocate

Company: Ascension (System Office)
Location: Austin
Posted on: May 6, 2021

Job Description:

We Are Hiring:

Ascension Rx is looking for an Specialty Pharmacy Patient Care Advocate

to join their Mail Order Pharmacy!

Good Health Solutions - Austin, TX

Days - 9:00 am - 5:30 pm - Flexibility to work rotating weekends and evenings.

What You Will Do:

Ascension Rx is looking for a Specialty Pharmacy Patient Care Advocate that will be responsible for actively and successfully navigating patient prescriptions, which may include, but not be limited to: Submitting prior authorizations, supporting providers by assisting with benefits investigation, submitting appeals, exploring patient medication financial assistance options, coordinating fulfillment of orders with dispensing pharmacy, and identifying/resolving barriers on behalf of the interdisciplinary care teams. This position will be integrated into clinic site(s)/practice(s) and provide supportive pharmacy services in order to deliver the full continuum of care to patients.


* Function as a key member of the interdisciplinary care team and provide pharmacy services to patients virtually, face to face, and or over the telephone
* Serves as a liaison between the patient, pharmacists, providers, and third party administrators
* Demonstrate the value of our specialty pharmacy partnership to clinic sites/practices
* Explain to patients the benefits of enrolling into Ascension specialty program without impeding patient choice of pharmacy
* Collection of appropriate patient demographic information to facilitate submission of prior authorization, supporting appeals, coordinating fulfilment of orders with dispensing pharmacies
* Successfully enroll patients into Ascension specialty program as appropriate
* Collaboratively address issues such as benefits investigation, prior authorization, and financial assistance efforts to ensure patient receipt of needed medications
* Effectively navigate patient prescriptions, including those that are either limited distribution drugs or out-of-network
* Demonstrate availability as scheduled, to answer inbound calls while protecting the confidentiality of patient's information and adhering to company policies regarding patient health information (PHI)
* Maintain knowledge of drugs, medical nomenclature, and the metric system as necessary to ensure accurate prescription fulfillment

What You Will Need:

Licensure / Certification / Registration:

* Pharmacy Tech credentialed from the Pharmacy Technician Certification Board (PTCB) preferred.Licensure required relevant to state in which work is performed.
* Pharmacy Tech credentialed from the National Healthcare Association preferred. Licensure required relevant to state in which work is performed.


* High school diploma/GED with 2 years of experience, or Associate's degree, or Technical degree required.

Why Join Our Team:

Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all. In FY2020, Ascension provided $2.4 billion in care of persons living in poverty and other community benefit programs. Ascension includes more than 160,000 associates and 40,000 aligned providers across a national network of ministries. We offer rewarding careers across more than 2,600 sites of care - including 146 hospitals and more than 50 senior living facilities - in 19 states and the District of Columbia.

Equal Employment Opportunity Employer:

Ascension is an equal opportunity employer (EEO) and affords equal opportunity to all associates and applicants without regard to race, color, religion, national origin, gender identity, sexual orientation, age, physical or mental disability, veteran status, genetic data, or other legally protected status.

For further information regarding your EEO rights, click on the following link to the "EEO is the Law" poster:

EEO is the Law Poster Supplement

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

E-Verify Statement:

This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.


Right to Work

Keywords: Ascension (System Office), Austin , Specialty Pharmacy Patient Care Advocate, Healthcare , Austin, Texas

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