Health Coordinator 1
Company: Baylor Scott & White Health
Location: Austin
Posted on: February 20, 2021
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Job Description:
JOB SUMMARYThe Health Coordinator 1 facilitates patient
continuity of care with the healthcare team. This position is
responsible for utilizing available resources to ensure patients
receive care that is continuous, comprehensive and coordinated
across the care continuum. This position works cooperatively with
providers and personnel to accomplish goals and objectives in
accordance with established policies and procedures.ESSENTIAL
FUNCTIONS OF THE ROLEReviews reports to identify patient with past
due adult preventative, diabetes and other identified clinical
services; reviews the patient's electronic health record. Analyzes
and compiles reports to support care coordination activities.
Facilitates care coordination with multiple teams, disciplines or
external resources as required. Identifies and facilitates
referrals to community resources (i.e. food, transportation,
medication assistance, caregiver needs) as requested.Contacts
patients to recommend needed services, schedules office
appointments and pends orders and referrals for providers to sign.
Addresses patient and family concerns. Assists patients with
self-management through approved, evidence-based education,
telephonic engagement, encouraging and supporting patient adherence
to their care plans as requested. Monitors the patient transition
from hospital to home and back to primary care physician (PCP).
Contacts the patient to ensure completion of follow up activities.
Notifies the PCP and clinical office staff of issues pertinent to
patient care.Participates in departmental committees and quality
improvement initiatives as appropriate.KEY SUCCESS FACTORSMedical
Assistant certification preferred.Strong written and verbal
communications ability.Strong attention to detail, with time
management skills.Excellent listening, interpersonal and
communication (oral and written) skills, and professional, pleasant
and respectful telephone etiquette. Ability to adapt communication
style to suit different audiences. Empathetic listener, sensitive,
upbeat, optimistic, articulate, gracious and tactful. Ability to
calm upset patients in a composed and professional demeanor.Ability
to promptly assess requests by using electronic and paper resource
materials and correctly respond to patient inquiries.Excellent data
entry, numeric, typing and computer navigational skills, with
attention to details.Comfortable working in a fast paced,
constantly changing and stressful environment.Location: Round Rock,
TX - Baylor Scott & White Quality Alliance GroupSchedule: FT -
Monday - Friday - Telephonic Setting: Case Management BENEFITSOur
competitive benefits package includes the following- Immediate
eligibility for health and welfare benefits- 401(k) savings plan
with dollar-for-dollar match up to 5%- Tuition Reimbursement- PTO
accrual beginning Day 1Note: Benefits may vary based upon position
type and/or levelQUALIFICATIONS- EDUCATION - H.S. Diploma/GED
Equivalent- EXPERIENCE - Less than 1 Year of Experience
Keywords: Baylor Scott & White Health, Austin , Health Coordinator 1, Healthcare , Austin, Texas
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