Patient Registration Representative - Ascension Seton Northwest Hospital, Ascension -
Company: R1 Revenue Cycle Management
Location: Austin
Posted on: January 14, 2021
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Job Description:
Shift: Evenings 4p-10p and weekends Saturday, Sunday 10, 12 hour
shifts R1 is a leading provider of technology-enabled revenue cycle
management services which transform and solve challenges across
health systems, hospitals and physician practices. Headquartered in
Chicago, R1 is publicly-traded organization with employees
throughout the US and international locations. Our mission is to be
the one trusted partner to manage revenue, so providers and
patients can focus on what matters most. Our priority is to always
do what is best for our clients, patient's and each other. With our
proven and scalable operating model, we complement a healthcare
organization's infrastructure, quickly driving sustainable
improvements to net patient revenue and cash flows while reducing
operating costs and enhancing the patient experience. The Patient
Registration Representative will be responsible for accurate and
timely patient registration utilizing medical systems. This person
will assign ICD-10 and CPT codes relative to patient registration.
This person will utilize facility medical necessity tool to verify
appropriate diagnosis and coverage criteria. This work will need to
be performed according to established policies and procedures. The
associate will provide exceptional customer service to physicians,
patients, family members and all other medical professionals. In
addition to the day to day responsibilities, this person will
actively participate in quality improvement and innovative change
processes as well as departmental meetings and educational
offerings. In this role, the successful candidate must have
demonstrated experience handling patients with efficiency and
accuracy to broad customer base. Responsibilities: * Perform
registration and basic insurance verification, ensuring collection
of 7 critical data elements necessary for proper patient
identification and billing.* Identify and update patient
demographic information on ADT system as defined by departmental
policy and procedures.* Interpret physician orders for appropriate
testing or admission criteria.* Coordinate patient admission needs
and beds assignment to facilitate timely patient placement.*
Identify non-participating Insurances or Out of Networks plans;
takes necessary steps to inform patients and physicians regarding
options, including but not limited to canceling appointment.*
Obtain Insurance Card copies or validate insurance information via
electronic medical record, transfer information, or insurance
eligibility tool.* Provide courteous and accurate patient and
hospital information with way finding instructions for patients,
families, visitors, and ancillary areas.* Prepare documents for
imaging/scanning into electronic patient record.* Explains
processes and forms to patients prior to securing signatures and
ensures that all documents are properly signed and witnessed as
required.* Assemble and disassemble patient charts or departmental
documents according to department policy.* Copying and or faxing
documents to ancillary areas or physician offices.* Maintain
inventory control of forms and paper supplies needed in area.*
Assist with all possible account resolutions pertaining to patient
balances.* Perform all other duties and projects as assigned.
Required Qualifications: * High school diploma or GED required*
Experience with customer service* Computer savvy with experience
navigating between multiple systems simultaneously* Must have MS
Office Experience and excellent typing skills* Must have a high
degree of customer service skills in order to communicate
effectively with patients, visitors, physicians and care teams*
Must demonstrate problem-solving abilities and high attention to
detail* Must be able to stand, walk, sit and move freely for
extended periods of time* Must be able to work in a patient care
environment with exposure to infection or contagious disease
Desired Qualifications: * Experience working in a healthcare
environment* Completed a Medical Terminology class* Certification
in healthcare access preferred Physical Requirements: * See, read,
and/or operate computers, telephones, office equipment, documents,
labels, including manipulating paper requiring the ability to move
fingers and hands.* Remain sitting, standing, or walking for long
periods of time to perform work on a computer, telephone, or other
equipment.* Frequent interactions with associates, patient care
providers, patients, and visitors that require associate to
verbally communicate as well as hear and understand spoken
information, alarms, needs, and issues quickly and accurately,
particularly during emergency situations.* Manual dexterity of
hands and fingers to manipulate complex and delicate equipment with
precision and accuracy. This includes frequent computer use and
typing for documenting patient care, accessing needed information
banding patients, etc.* Need to walk and assist with
transporting/ambulating patients and obtaining and distributing
supplies and equipment. This includes pushing/pulling gurneys and
portable equipment, including heavy items (over 50 lbs.). Working
in an evolving healthcare setting, we use our shared expertise to
deliver innovative solutions. Our fast-growing team has
opportunities to learn and grow through rewarding interactions,
collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to
innovate and create meaningful work that makes an impact in the
communities we serve around the world. We also offer a culture of
excellence that drives customer success and improves patient care.
We believe in giving back to the community and offer a competitive
benefits package. To learn more, visit: r1rcm.com R1 RCM Inc. ("the
Company") is committed to the principles of equal employment
opportunity. The Company's practices and employment decisions,
including those regarding recruitment, hiring, assignment,
promotion, compensation, benefits, training, discipline, and
termination shall not be based on any person's age, color, national
origin, citizenship status, physical or mental disability, medical
condition, race, religion, creed, gender, sex, sexual orientation,
gender identity and/or expression, genetic information, marital
status, status with regard to public assistance, veteran status or
any other characteristic protected by federal, state or local law.
Furthermore, the Company is committed to providing a workplace free
from harassment based on any of the foregoing protected categories.
If you are an individual with a disability and require a reasonable
accommodation to complete any part of the job application process,
please contact us at 312-496-7709 for assistance.
Keywords: R1 Revenue Cycle Management, Austin , Patient Registration Representative - Ascension Seton Northwest Hospital, Ascension - , Healthcare , Austin, Texas
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